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IT/Tech
Job Description & How to Apply Below
Location:
Abu Dhabi, United Arab Emirates
Experience:
1+ Years
Job Level: Entry Level
Availability:
Immediate Joiners Only
Job Category:
Information Technology, IT Support, Application Support, IT Service Management
An immediate hiring opportunity is available for an L1 Support Service Manager in Abu Dhabi, UAE.
This is an entry-level position requiring at least one year of experience in L1 or Application Support. The ideal candidate should have hands‑on experience with Jira ticket management, IT Service Management (ITSM), incident management, service requests, and troubleshooting L1 technical issues.
Fluent communication in both Arabic and English is mandatory. Candidates must be available to join immediately, as applicants serving a notice period will not be considered.
Key Responsibilities- Handle Level 1 and application support issues.
- Manage and track support tickets using Jira.
- Handle incident management and service requests.
- Troubleshoot and resolve Level 1 technical issues.
- Prioritise tickets based on urgency and importance.
- Monitor Service Level Agreements (SLAs).
- Escalate unresolved issues to the appropriate support teams.
Note:
Responsibilities are based on the requirements provided in the job announcement.
- Minimum 1+ years of experience in L1 / Application Support.
- Hands‑on experience with Jira ticket management.
- Knowledge of ITSM, Incident Management, and Service Requests.
- Ability to troubleshoot and resolve L1 issues.
- Understanding of SLAs, ticket prioritisation, and escalation procedures.
- Fluent Arabic communication skills – mandatory.
- Fluent English communication skills – mandatory.
- Must be an immediate joiner.
- Candidates serving a notice period will not be considered.
Visa Preference:
Candidates with their own visa are preferred, including:
- Family Sponsorship Visa
- Employment Visa with NOC
- Golden Visa
- Student Visa
Salary and employment benefits have not been specified. This is an entry‑level opportunity in IT service and application support.
Position Requirements
1+ Years work experience(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
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