Specialist - IT Support

AIQ is an Abu Dhabi-based technology company that develops and deploys industrial artificial intelligence (AI) technologies at scale, focused on the energy sector. As a venture between Presight (G42) and ADNOC, AIQ has productized 15 AI-enabled solutions that support clients to perform better, protect teams and equipment, keep operations sustainable, and rapidly scale successes. The organization embraces an innovative and entrepreneurial spirit, looking to push boundaries and solve transformational challenges across industry.

It welcomes professionals that share the desire to make meaningful and impactful contributions to the mission to deliver responsible AI to the heart of industrial processes. Always on the forefront of technology, AIQ provides its talent with an environment to thrive and excel. Working at AIQ includes participating in some of the most significant industrial transformation projects, interacting with massive data pools, utilizing sophisticated AI infrastructure that is powered by a NVIDIA GPU cloud computing platform, and access to abundant computing, storage, and network resources made available from across the G42 ecosystem.

AIQ is an Abu Dhabi-based technology company that develops and deploys industrial artificial intelligence (AI) technologies at scale, focused on the energy sector. As a venture between Presight (G42) and ADNOC, AIQ has productized 15 AI-enabled solutions that support clients to perform better, protect teams and equipment, keep operations sustainable, and rapidly scale successes. The organization embraces an innovative and entrepreneurial spirit, looking to push boundaries and solve transformational challenges across industry.

It welcomes professionals that share the desire to make meaningful and impactful contributions to the mission to deliver responsible AI to the heart of industrial processes. Always on the forefront of technology, AIQ provides its talent with an environment to thrive and excel. Working at AIQ includes participating in some of the most significant industrial transformation projects, interacting with massive data pools, utilizing sophisticated AI infrastructure that is powered by a NVIDIA GPU cloud computing platform, and access to abundant computing, storage, and network resources made available from across the G42 ecosystem.

Job Title:

Specialist – IT Support

Location:

Abu Dhabi, UAE

The Specialist – IT Support is a key role responsible for maintaining, securing, and optimizing the hybrid IT environments that underpin AIQ's AI platforms and services.

• End-User & Workforce Support
• Provide day-to-day IT assistance for laptops, desktops, mobile devices, and peripherals.
• Troubleshoot software, hardware, and connectivity issues.
• Deliver IT inductions and onboarding sessions for new staff, ensuring awareness of IT policies, tools, and security practices.
• Support staff during offboarding by handling account closures, data backup, and access removal.
• Identity & Access Management
• Manage onboarding/offboarding, role transitions, and permissions
• Manage Azure, Active Directory, M365, SailPoint, DFS, DHCP, DNS and internal systems.
• Implement Conditional Access and MFA policies.
• Resolve account lockouts and access escalations.
• Collaboration & Productivity Tools
• Administer Microsoft Teams, Outlook, SharePoint, and One Drive.
• Enable secure collaboration with external stakeholders.
• Support staff in managing shared drives, permissions, and access rights.
• Infrastructure & Systems Management
• Oversee networks, VPN connectivity, servers, and cloud resources.
• Ensure high availability and resilience of IT services.
• Manage system upgrades, patching, and performance monitoring.
• Manage security…