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Job Description & How to Apply Below
- Continuously builds and shares knowledge to deliver expert service within own scope of work, drawing on expertise of others as needed, and shares knowledge.
- Identifies and understands real needs and expectations of clients in a professional manner, and shares with relevant team members.
- Responds to client complaints in a timely and effective manner and provides feedback on progress.
- Keeps clients updated with relevant and accurate information and involves them in decisions that affects them.
- Focuses on consistently delivering a positive client experience.
- Completes tasks in accordance with set procedures and guidelines.
- Takes care to perform all tasks precisely and accurately to minimise errors.
- Identifies and reports non-compliance to relevant stakeholders, constructively.
- Continuously evaluates quality of own work and provides feedback on progress.
- Delivers on work outputs with high level of energy, focussed effort and pace.
- Remains professional and focussed on attaining results despite obstacles and setbacks.
- Builds positive working relationships with immediate colleagues.
- Handles conflict calmly and contributes to find a way forward.
- Demonstrates openness to diverse views and opinions.
- Demonstrates empathy by trying to understand the feelings, needs, concerns and/or emotional state of others.
- Identifies and utilises networks within own work environment.
- Aligns individual behaviour to support and meet team goals.
- Proactively and respectfully shares all relevant viewpoints with others and seeks their input.
- Clarifies and understands own role and responsibilities within the team.
- Recognises, appreciates and respects individual differences.
- Actively participates and builds a positive team spirit.
- Identifies and responds effectively and tactfully in a sensitive or difficult situation.
- Confronts and defuses difficult situations/conflict in a non-judgemental manner.
- Identifies and reacts appropriately to non-verbal cues Recognises and is aware of own biases and emotions
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