Job Description & How to Apply Below
Job Code : 6710
Position Title :
Sr. Complaints Handler - IDR
Experience : 6 - 8 years of experience with at least 4 year of experience in a similar role
Location :
Abu Dhabi
Language :
Arabic and English
Education :
Bachelor s degree in Banking/Insurance/Finance or any other related discipline.
- The Senior Specialist Complaints (Insurance) is responsible for managing and resolving complex consumer complaints against Insurance Companies in a fair, efficient, and timely manner in accordance with applicable regulations, Company s policies, and service standards.
- The role supports the Complaints Manager in overseeing complaint handling activities, ensuring high-quality case assessments, monitoring complaint trends, and driving continuous improvement within the Insurance Complaints function.
- The role also serves as a subject matter expert, providing guidance to Complaint Handlers and supporting stakeholder engagement to achieve effective consumer outcomes.
- Working experience in the UAE, with appropriate familiarity with the UAE market and regulations
- Experience with insurance companies and handling of complaints would be preferred
- Working experience in the UAE with familiarity with the UAE insurance sector and regulatory environment.
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