Manager - Operations

Key Responsibilities

Supply Chain amp Fulfilment Shipment amp Import Operations Manage end-to-end shipment coordination from supplier to Jebel Ali including documentation freight coordination customs clearance and import processes Order amp Delivery Fulfilment Own operational execution from confirmed order to final delivery coordinating stock allocation dispatch logistics partners and partner customer requirements Inventory amp Warehouse Management Manage inventory availability warehouse operations stock movement replenishment demo service inventory and periodic stock audits Operational Cost Management Monitor warehouse logistics customs and other operational costs and identify opportunities for efficiency and cost optimisation distributors logistics providers warehouse partners and other vendors including documentation performance and issue resolution Product Certifications amp Compliance Coordinate applicable product certifications regulatory approvals and compliance requirements such as ECAS TDRA and related documentation Entity amp Office Operations Manage operational and administrative requirements related to the Teachmint Dubai entity and office including relevant documentation and ad-hoc requirements Operations Governance amp Business Support SOPs amp Process Improvement Develop and maintain SOPs across supply chain fulfilment inventory service and vendor operations identify bottlenecks and improve turnaround time and efficiency MIS amp Operational Controls Maintain accurate operational data and reporting covering inventory shipments orders deliveries service vendors and key operational metrics Cross-functional Coordination Work closely with Sales Finance Supply Chain Legal Marketing and Customer Support to ensure smooth execution of regional operations Business amp Market Support Support new-market launches partner onboarding events demo movements and other operational initiatives required to scale the Middle East business

• Education:
  
  Bachelor s degree in Business Administration, Engineering, Supply Chain, Operations Management, or a related discipline (An MBA / Post Graduate Degree in Operations or Supply Chain is preferred).
• Experience:
  
  3 to 5 years of hands-on experience in Operations, Order Management, Supply Chain Operations, or Field Operations Delivery.
• Industry Background:
  Experience in EdTech, Consumer Durables, IT Hardware Distribution, or Tech-enabled Logistics is highly desirable.

• Analytical & Data-Driven:
  Advanced proficiency in MS Excel or Google Sheets (pivot tables, data modeling, reporting) with the ability to draw insights from complex operational datasets.
• Systems Familiarity:
  Working knowledge of ERPs, Order Management Systems (OMS), or CRM software (e.g., Salesforce, SAP, Zoho).
• Vendor & Partner Management:
  Proven ability to onboard, negotiate, and enforce SLAs with external logistics and service partners.
• Execution & Ownership:
  High attention to detail with a track record of driving cross-functional projects under strict timelines.
• Communication &
  
  Collaboration:
  
  Excellent written and verbal communication skills in English and regional languages to interact effectively with internal leadership and external clients/vendors.