Lead by example by living miniBOUNCE Values on a day-to-day basis and encourage and help all team members to do the same Positively influence andmaintainthe miniBOUNCE culture through direct and indirect action as needed
Take every opportunity to promote the miniBOUNCE Vision Values and Culture both internally and externally
Facilitate a Free Spirits Unleashed culture Welcome and serve customers in an efficient and friendly manner and provide a high level of product and service knowledge
Facilitate efficient customer flow throughout the greeting food and gathering areas
Prepare and deliver F amp B offer displays according to miniBOUNCEstandardsandprocedures
Prepare and set up party rooms based on run sheets
Deal with customer issues directly and resolve promptly whenever possible Escalate to Team Leader when required
Input accurate data into POS as this directly impacts reporting and analysis
Comply with cash and credit cards security procedures
Forward all customer feedback regarding promotions customer experience and complaints to the Team Leader to review
Deliver exceptional parties and programs as requested by the Team Leaders
Contribute to a safe environment for all customers team members and contractors with a prevention focus
Abide by safety updates and changes communicated by management
Complete F amp B operating checklists and ensure that food safety standards are maintained
Communicate relevant safety information to customers including party amp groups
Quality Stock and present food and beverage offer in an appealing way and in line with the miniBOUNCE standards and procedures
Prepare and deliver F amp B offer for parties for parties and groups
Ensure safe food and beverage handling and quality ismaintainedat all times
Operate within the guidelines and processes for merchandise and stock ordering control rotation and food storage based on occupancy and party bookings
Presentation amp CleanlinessMaintain a well presented and clean premises
Complete operational equipment and maintenance checklists
To give a warm and friendly welcome to all customers to miniBOUNCE and ensure they have an exciting and safe experience. To provide exceptional customer service and Food & Beverage (F&B) delivery. Tomaintainthese areas in a well presented and clean way.
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