Procurement Manager – Contract Management & Outsourced Services

Lead strategic sourcing, procurement, contract management and supplier performance for outsourced services. Build trusted client relationships, lead commercial negotiations and identify upselling and cross-selling opportunities with Sales and Operations. Deliver value for money, profitable service growth and reliable delivery while managing contractual risk and complying with delegated authority.

• Lead end-to-end procurement and sourcing strategies for outsourced services.
• Oversee RFQs, RFPs and tender documentation with clear scope and evaluation criteria.
• Lead supplier clarifications, due diligence and transparent tender evaluations.
• Evaluate total cost, service quality, delivery capability and commercial risk.
• Lead supplier negotiations on pricing, payment terms, service levels and risk allocation.
• Ensure procurement activities comply with company policies and delegated authority.
• Use market intelligence and supplier benchmarking to improve sourcing decisions.

• Lead service contract and Statement of Work development with Legal and Operations.
• Maintain contract registers, renewal schedules and supplier documentation.
• Monitor contract milestones, deliverables and expiry dates.
• Negotiate amendments, extensions and renewals within approved authority.
• Ensure contracts define scope, SLAs, KPIs, pricing, change control and exit terms.
• Maintain complete and accurate procurement and contract records.
• Monitor contract obligations and ensure supplier compliance with contractual commitments.

• Own strategic supplier relationships and maintain suitable alternative providers.
• Monitor supplier performance against agreed KPIs and SLAs.
• Lead supplier performance reviews and agree measurable improvement actions.
• Resolve escalated supplier issues, disputes and service failures with relevant teams.
• Negotiate sustainable savings and cost improvements without reducing agreed quality.
• Oversee invoice validation against contracted rates and accepted deliverables.
• Develop supplier improvement plans where performance falls below agreed KPIs.

• Develop and monitor supplier scorecards.
• Report validated savings, contract performance and commercial growth contributions.
• Prepare management dashboards covering spend, risk, renewals and opportunities.
• Enforce procurement governance, ethical sourcing and conflict-of-interest controls.
• Lead procurement audit responses and close agreed corrective actions.
• Manage commercial risks and expedite commitments outside delegated authority.

• Lead client meetings to understand needs, resolve issues and build long-term trust.
• Present service proposals and value cases clearly to senior client decision-makers.
• Identify and qualify upselling and cross-selling opportunities with Sales and Operations.
• Negotiate client pricing, renewals and scope changes within approved commercial limits.
• Confirm delivery capacity and margins before commitments; document agreed handovers.
• Maintain an opportunity pipeline and support conversion, renewals and client retention.
• Coordinate Finance approvals, budgets and purchase orders, and Legal contract reviews.
• Set team priorities, delegate work and coach procurement staff against agreed objectives.

• Undertake other reasonable duties relevant to the role as assigned by the Line Manager.

• Bachelor’s degree in Procurement, Supply Chain, Business or a related discipline, or an equivalent recognized qualification.
• CIPS qualification/MCIPS or an equivalent recognized procurement credential preferred.

• 7–10 years of relevant procurement,…