Order Processing Specialist

Job Title – Order Processing Specialist

Location: Dubai, UAE

We are seeking a detail-oriented and organized Order Processing Specialist to manage end-to-end order processing, order fulfilment coordination, and customer order administration within the fragrance and luxury goods industry.

The role will involve processing customer orders accurately, coordinating with sales, logistics, warehouse, and finance teams, monitoring order status, and ensuring timely delivery to customers and distribution partners. The ideal candidate will have experience in order management, sales administration, or supply chain coordination, with strong organizational skills and the ability to manage multiple orders in a fast-paced, international business environment.

• Receive, review, validate, and process customer purchase orders accurately and within established timelines.
• Verify product codes, descriptions, quantities, pricing, discounts, delivery terms, and customer details before order entry.
• Enter and maintain sales orders in the ERP system, ensuring accurate and complete information.
• Review orders against agreed commercial terms, customer agreements, and applicable internal procedures.
• Monitor order progress from initial receipt through confirmation, fulfilment, dispatch, and delivery.
• Identify order discrepancies, pricing issues, stock shortages, and incomplete documentation, and coordinate timely resolution.
• Maintain accurate order records and ensure all transactions are processed in accordance with company procedures.

• Coordinate closely with sales teams to confirm order details, product availability, pricing, and delivery requirements.
• Communicate order confirmations, shipment updates, delivery timelines, and potential delays to relevant stakeholders.
• Respond to customer and distributor enquiries regarding order status, availability, and fulfilment.
• Support sales representatives with order amendments, cancellations, returns, and other customer requests.
• Maintain professional communication with customers, distributors, and internal teams.
• Ensure customer requirements are clearly communicated and addressed throughout the order lifecycle.

• Coordinate with warehouse and inventory teams to confirm product availability and stock allocation.
• Monitor backorders, pending orders, stock shortages, and replenishment requirements.
• Liaise with supply chain and planning teams to prioritize orders based on delivery commitments and business requirements.
• Coordinate with logistics teams to arrange dispatches, shipments, and deliveries.
• Track shipment status and follow up on delays, delivery discrepancies, and fulfilment issues.
• Ensure appropriate coordination between order processing, inventory management, and distribution activities.

• Prepare and verify order confirmations, delivery notes, invoices, and other relevant sales documentation.
• Coordinate with Finance to ensure accurate invoicing, payment status verification, and resolution of billing discrepancies.
• Support the preparation of shipping documents and export documentation where required.
• Ensure order documentation complies with internal procedures and applicable commercial requirements.
• Maintain organized records of purchase orders, invoices, dispatch details, and customer communications.
• Assist with credit note requests, returns documentation, and order adjustments in coordination with relevant teams.

• Maintain accurate customer, product, pricing, and order information within ERP and order management systems.
• Monitor order processing data and identify…