Senior Manager Regional Air & Ocean Systems Process
strong Job Purpose strong strong strong Driving the successful deployment and adoption of operational systems and supporting tools across the region including coordination of business requirements User Acceptance Testing UAT master data collection business readiness and user training to ensure successful implementation and value realization Supporting operational excellence through training governance functional expertise and continuous improvement initiatives Driving process standardization operational quality and data integrity across the regional Air amp Ocean Freight organization Enabling unit cost reduction through cycle time improvement process optimization standardization automation and centralization of activities where appropriate Driving and enforcing compliance with regulatory commercial and operational standards within the regional Air amp Ocean Freight organization Articulating prioritizing and supporting delivery of business requirements related to processes systems automation and reporting Contributing to regional and global projects that improve efficiency scalability service quality and EBIT conversion
Educational and Technical QualificationsBachelor s or master s degree in Business Logistics Supply Chain Management or equivalent
Language Skillsb Fluency in English knowledge of additional languages is a plus b
Years of Experienceb A minimum of 3 years of experience in a similar role b
Nature of ExperienceOverall 10 years of progressive experience in air and ocean freight forwarding operations Proven experience in business process management Strong understanding of l freight forwarding and logistics Proven experience supporting regional process improvement and system implementation projects Experience with freight forwarding platforms digital transformation initiatives and process standardization programs Ability to manage multiple stakeholders across countries and functions Experience in training change management and user adoption initiatives Strong interpersonal skills customer centric attitude ability to deal with cultural diversity Experience in CW1 is a plus
Drive the implementation and continuous improvement of standardized Air amp Ocean Freight processes across the region Ensure consistent execution of regional SOPs operational controls and best practices Monitor process adherence and data quality identifying improvement opportunities and corrective actions where required Support governance reviews audits and compliance assessments Drive and enforce compliance with regulatory commercial and operational standards across the regional Air amp Ocean Freight organization Coordinate User Acceptance Testing UAT business validation defect resolution and implementation readiness activities Lead master data collection validation and readiness activities for system implementations and enhancements Monitor system utilization process compliance and user adoption to ensure realization of expected business benefits Identify and implement initiatives that improve productivity reduce cycle times eliminate non-value-added activities and optimize operational costs Support standardization automation and centralization initiatives to improve efficiency and scalability Partner with country and functional teams to drive continuous improvement projects and operational excellence programs Monitor operational performance and support actions to improve quality profitability and service delivery
Educational and TechnicalQualifications:
Bachelor s or master s degree in Business, Logistics, Supply Chain Management or equivalent. Language
Skills:
Fluency in English; knowledge of additional languages is a plus. Years of
Experience:
A minimum of 3 years of experience in a similar role. Nature of
Experience:
Overall 10+ years of progressive experience in air and ocean freight forwarding operations. Proven experience in business process management. Strong understanding of l freight forwarding and logistics. Proven experience supporting regional process improvement and system implementation projects. Experience with freight forwarding platforms, digital transformation initiatives, and process standardization programs. Ability to manage multiple stakeholders across countries and functions. Experience in training, change management, and user adoption initiatives.
Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity. Experience in CW1 is a plus
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