Customer Support Standard National

Join our team as we embark on an exciting growth journey! We are actively seeking a talented and skilled individual (UAE National) to become a valuable addition to our existing team. If you're passionate about making a difference and thrive in a collaborative environment, this opportunity is perfect for you.

At Alfa Laval, we always go the extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. We make it happen by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in an open inclusive workplace, based on diversity with a sense of belonging. This is where you can make a difference by constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

Customer Excellence Team in the Middle East is looking for an experienced Customer Support Specialist – Standard Orders to be based in our office in Dubai, UAE

Function: Supply Chain & Logistics

Business Area
:
Ocean Division – Middle East.

Location:
Dubai, UAE.

Employment Type
:
Permanent, Full-time

Experience: Min 3‑6 years

Alfa Laval India is looking for an experienced Customer Support Specialist – Standard Orders to join the Supply Chain & Logistics as a part of Customer Excellence team supporting customers across the Middle East region.

The role will be responsible for managing complex international sales and service orders throughout the Order-to-Invoice cycle, ensuring timely execution, accurate documentation, and effective coordination with customers, suppliers, and internal stakeholders.

• Manage export orders throughout the complete Order-to-Invoice supply chain and logistics cycle.
• Handle complex sales and service orders for international customers.
• Coordinate with customers, suppliers, logistics partners, and cross-functional teams to ensure smooth order execution.
• Support sales and service order management, including order entry, fulfilment tracking, invoicing, and order closure.
• Ensure compliance with applicable Incoterms, international payment terms, and export documentation requirements.
• Manage and understand payment terms such as Letters of Credit, Cash Against Documents, and other structured or mixed payment arrangements.
• Handle processes related to Drop Shipments, Goods Receipt Notes (GRNs), Credit Notes, Debit Notes, and related commercial documentation.
• Work effectively with large datasets and prepare meaningful reports and analyses.
• Identify opportunities for process improvement, standardisation, and operational efficiency.

• 3–6 years of relevant experience in customer support, order management, supply chain, or logistics operations.

• Proven ability to manage a high volume of orders and email correspondence efficiently, while maintaining accuracy, responsiveness, and timely execution.

• Experience in managing sea freight, air freight, and courier shipments, with a strong understanding of the associated shipping, export, and customs documentation.

• Strong understanding of sales and service order management processes.
• Experience working with ERP systems such as SAP or Oracle. Experience with I Scala will be an added advantage.
• Good knowledge of Incoterms, international payment terms, and export-related processes.
• Advanced proficiency in Microsoft Excel, with experience in Power BI and other Microsoft tools.
• Strong analytical, problem-solving, organisational, and coordination skills.
• Excellent written and verbal communication skills, with the ability to work effectively with…