Soft Service Supervisor

Supervise daily soft services operations including cleaning housekeeping waste management pest control coordination landscaping and janitorial services Lead and manage soft services staff ensuring effective manpower deployment attendance monitoring and performance management Allocate daily tasks and provide training and guidance to maintain high service standards Conduct routine inspections of washrooms common areas offices and public spaces to ensure cleanliness and compliance with service standards Monitor service delivery against SLAs contractual requirements and client expectations implementing corrective actions when required Enforce health safety and hygiene procedures ensuring proper use of PPE equipment and cleaning chemicals Coordinate with facility management teams subcontractors helpdesk functions and clients to ensure smooth service delivery Manage client requests complaints and feedback ensuring timely resolution and high levels of customer satisfaction Control and monitor cleaning materials consumables chemicals and equipment to support efficient and cost-effective operations Ensure proper housekeeping waste segregation and cleanliness across all site facilities and storage areas Maintain accurate operational records inspection reports attendance logs and service documentation Prepare regular reports and support audits inspections and client reporting requirements Support emergency cleaning activities special events VIP visits and other site operational requirements Assist the Facility Manager in achieving KPIs service targets and contractual obligations while ensuring compliance with company policies and procedures.

Bachelor's Degree (Facility Management or Hospitality background preferred). 3 5 years of experience in soft services within Facility Management. Knowledge of cleaning standards, chemicals, and equipment. Computer skills, including reporting, emails, and CMMS. Strong supervision, communication, and customer service skills. BICS certification. UAE Driving License.