Clean and maintain public areas including lobbies corridors lifts reception areas washrooms staircases meeting spaces and other designated facilities to the required standards Complete scheduled cleaning tasks and respond promptly to requests for additional cleaning or assistance Clean sanitise and replenish public washrooms including toilets sinks mirrors floors bins soap toilet paper and other supplies Keep entrances reception areas floors furniture fixtures glass and other surfaces clean tidy and presentable throughout each shift Check public areas regularly and remove litter spills marks fingerprints and other visible dirt or hazards Use cleaning products tools and equipment safely and in accordance with product instructions and company procedures Follow cleaning schedules methods hygiene requirements and quality standards completing all assigned duties within the required time frames Place warning signs around wet floors and other hazards and take appropriate steps to protect guests colleagues and visitors during cleaning Report maintenance issues damage safety hazards pest concerns lost property and incidents promptly to the appropriate manager Handle and store cleaning chemicals correctly following COSHH requirements safety instructions and personal protective equipment PPE procedures Maintain cleaning cupboards trolleys equipment and supply areas in a clean organised and secure condition Monitor cleaning supplies and amenities and report low stock or replenishment requirements to the supervisor or manager Use equipment such as vacuum cleaners floor-cleaning machines and other cleaning tools safely and responsibly Respect guest privacy and belongings and follow procedures for lost property confidential information and restricted areas Respond courteously to guest and colleague requests providing helpful assistance or directing enquiries to the appropriate team member Coordinate with housekeeping reception maintenance and other departments to support a clean safe and welcoming environment Complete cleaning checklists and other required records accurately and report completed tasks or outstanding issues as required Follow all health and safety fire safety manual handling infection prevention emergency and security procedures Perform other relevant cleaning and housekeeping duties as assigned by the supervisor or manager
Previous experience in a public area attendant, cleaner, housekeeping, or similar role is desirable; training may be provided.
- Good understanding of cleaning methods, hygiene standards, and the safe use of cleaning products and equipment.
- Ability to follow instructions, cleaning schedules, checklists, and health and safety procedures accurately.
- Strong attention to detail and the ability to maintain consistently high standards of cleanliness and presentation.
- Good communication and interpersonal skills, with a courteous and helpful approach to guests, visitors, and colleagues.
- Ability to work independently and as part of a team, organise tasks, and respond effectively to changing priorities.
- Reliable, punctual, trustworthy, and committed to maintaining a professional appearance and positive service standards.
- Awareness of workplace hazards and the ability to report spills, damage, maintenance issues, and unsafe conditions promptly.
- Ability to handle cleaning products and equipment safely and use PPE in accordance with training and procedures.
- Physically able to stand and walk for extended periods and bend, reach, push, pull, and lift cleaning supplies or equipment as required.
- Flexible to work shifts, including early mornings, evenings, weekends, and public holidays, in line with business requirements.
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