VP, Client Service Engineering - AML & Financial Crime Operations

VP, Client Service Engineering - AML & Financial Crime Operations

Reporting directly to the Head of Client Service Engineering, the VP will drive end-to-end change through process reengineering, automation, and efficiency improvements. The role leads multiple client service priorities, collaborates with cross-functional stakeholders, and ensures successful execution of initiatives aligning with the bank's strategic objectives.

• Lead the redesign of client service journeys to ensure they are client‑centric, efficient, and risk‑controlled.
• Drive end‑to‑end process optimization and automation initiatives.

• Ensure delivery and scalability of redesigned service journeys, coordinating cross‑functional teams.
• Monitor and report progress on key KPIs across CX, scalability, and risk.

• Engage with key stakeholders across business domains to align on service priorities and drive change.
• Champion a culture of agility, fast‑paced delivery, and continuous improvement.
• Familiarity with change management frameworks (e.g., ADKAR, Kotter) is desirable.

• Identify opportunities for ongoing process improvement and innovation, including piloting AI and automation solutions.
• Contribute to the adoption of structured toolkits, best practices, and frameworks for consistent service delivery.

• Provide regular updates to senior management and governance forums on progress, risks, and key decisions.
• Prepare and present materials for GCOO, ExCo‑X, and other executive committees as required.

Location:

Abu Dhabi, United Arab Emirates