Operations Manager

Responsibilities

• Oversee efficient running of all operations across assigned facilities, hotels, camps, beach schools, and properties, ensuring all standards, policies, and procedures are maintained and upheld.
• Develop, implement, and monitor operating procedures, policies, and standards across all facilities to ensure consistency and excellence.
• Plan, coordinate, and execute facilities projects including maintenance, upgrades, renovations, and capital improvements.
• Prepare, manage, and monitor annual operational budgets, control costs, and identify efficiency improvements.
• Manage all operational staff including recruitment, training, performance management, and disciplinary matters.
• Ensure compliance with UAE labor laws, MOHRE requirements, health and safety regulations, and company policies.
• Maintain safe working environments, implement and monitor health and safety procedures, and manage incidents.
• Ensure exceptional service delivery across all facilities, maintaining high standards of service quality and client satisfaction.
• Conduct regular operational audits and site inspections to verify compliance with company standards.
• Prepare regular reports on operational performance, KPIs, budget status, and strategic initiatives.

• Bachelor's degree in Business Administration, Operations Management, or a related field; a Master’s degree is a plus.
• 5+ years of progressive experience in operations management, preferably within the manufacturing or logistics sector.
• Proven track record of successfully managing budgets, with a focus on cost reduction and efficiency improvements.
• Certification in Lean Management or Six Sigma is highly desirable, showcasing expertise in process optimization.
• Experience leading diverse teams with a strong emphasis on fostering a culture of accountability and high performance.
• Strong analytical skills, with proficiency in data analysis tools and methodologies to drive informed decision-making.
• Bilingual candidates preferred, with fluency in English and another language relevant to our global operations.
• Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment, with exceptional organizational skills.
• High emotional intelligence, enabling effective communication and relationship-building with both internal and external stakeholders.
• Adaptability and resilience in facing challenges, with a proactive approach to problem-solving and continuous improvement.