Operations Director

Job Description:

LEADERSHIP

Reports to CEO

Department Operations

Direct reports All HODs (Audio, Lighting,Video/LED, Rigging), Warehouse Manager, Sr Project Managers, CAD/Design Specialist

Location Al Khatim, Abu Dhabi (with regular site visits)

Runs day-to-day delivery acrossproduction, warehouse, and crew. The single point of accountability for everything between contract signature and final invoice. Owns the operationalrhythm that makes events ship on time, on budget, and safely.

• Own the end-to-end operationalworkflow from sales handoff through post-event debrief.
• Line-manage all HODs and the Warehouse Manager.
• Resolve cross-departmentalconflicts — particularly the sales / warehouse interface.
• Approve all sub-rentals andfreelance bookings above defined thresholds.
• Own health and safety: all crewcertified that gear compliant, risk assessments completed.
• Approve overtime above 3 hours pershift; review weekly OT reports.
• Run weekly production meeting;review pipeline against capacity 4-8 weeks ahead.
• Own the rental management software(Current RMS / Rentman / Flex) as system of record.
• Drive operational KPIs: on-time delivery, gear damage rate, freelance spend, crew utilisation.
• Approve weekly roster published by Logistics Coordinator every Thursday.

• 8+ years in AVL / live eventsoperations, with 3+ in a management role.
• Deep knowledge of at least onetechnical discipline (audio, lighting, or video) plus broad literacy in others.
• Proven track record runningmultiple concurrent events with budgets up to seven figures.
• Hands-on with a major rentalmanagement platform.
• Familiar with UAE Labour Law(Federal Decree-Law 33/2021) and MOHRE compliance.
• Calm under fire; events go wrong,and the COO is who makes them right.

• On-time delivery rate (% jobsshipped without escalation)
• Gross margin per job
• Equipment damage / loss rate
• Freelances spend vs budget
• Sub-rental spend % of revenue
• OT cost as % of base salary(target: