VP FCO Governance Quality And Capability

Job Description:

The VP - Head of FCO Governance, MI & Reporting, Quality Control, Training & Education is accountable for establishing and leading a centralised control, governance, and intelligence capability across FCO.

The role acts as the ‘control tower’ for FCO, ensuring that operations are:

• Data-led,
• Consistently governed,
• Quality Assured, and
• Continuously improving.

This includes end-to-end ownership of:

• Governance frameworks and control oversight
• Management Information (MI), reporting, and performance analytics
• Quality Control and outcome testing
• Training, capability development, and knowledge management

The role is critical to ensuring that FCO operates in line with the Bank’s risk appetite, regulatory expectations, and strategic transformation agenda, while driving efficiency, standardization, and scalability across all locations.

• Design and implement a robust FCO governance framework, ensuring clear accountability across all processes.
• Establish and oversee control standards, procedures, and operating models across audit, regulatory, and internal audit findings.
• Act as the central point for governance forums, including preparation of materials and articulation of key risks and themes.
• Provide credible challenges and oversight to FCO AML Transaction Monitoring, Sanctions Monitoring, TBML Monitoring and Fraud Monitoring teams to ensure adherence to policies and control effectiveness.

• Own and deliver a comprehensive MI and reporting framework across FCO.
• Define and implement KPIs and KRIs covering productivity, quality, risk, and customer outcomes.
• Ensure reporting is accurate, timely, and insight-driven, supporting decision-making at senior management and ExCo level.
• Drive standardization of reporting across geographies and teams.
• Develop forward-looking dashboards and early warning indicators to proactively identify risks and performance issues.

• Establish and lead a global QC and outcome testing framework, ensuring consistency and defensibility of investigations.
• Define quality standards, review methodologies, and sampling approaches.
• Identify systemic issues and control weaknesses ensuring root cause analysis and sustainable remediation
• Provide independent assurance over:
• Alert investigations
• STR Quality
• Decision-making consistency
• Embed a continuous feedback loop between QC, operations, and training.

• Design and implement a comprehensive training and capability framework across FCO
• Develop a training needs analysis, training plan and ensure all staff are trained on:
• AML/CTF typologies
• Sanctions risks
  
  Fraud Typologies
• Investigation standards
• Regulatory expectations
• Develop role-based learning paths and certification frameworks
• Drive continuous professional development and capability uplift across onshore and offshore teams.
• Ensure effective knowledge management and dissemination of emerging risks and best practices.

• Drive standardization, simplification, and optimization of processes across FCO
• Identify and lead efficiency and transformation initiatives, including automation and workflow enhancements.
• Ensure alignment between governance, analytics, QC, and FCO Teams to deliver a cohesive operating model.
• Establish a culture of performance discipline, accountability, and continuous improvement.

• Act as a key interface with:
• Group Compliance
• Internal Audit
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  LOD Stakeholders Support regulatory reviews and audits, ensuring clear articulation of FCO control environment and performance
• Provide data-led insights and transparency to senior stakeholders.