Head,Treasury & Global Markets and Wealth Mgmt Operations.Treasury Operation Centre.Operations Group - UAEN

Job Purpose

Provide senior leadership and end-to-end accountability for Treasury & Global Markets (
TGM
) and Wealth Management Operations (WMO), ensuring consistent service delivery, operational resilience, regulatory compliance, risk management, cost efficiency, accelerated automation and continuous improvement. The role is responsible for defining and governing the operating model, driving accelerated transformation and automation, strengthening risk and control frameworks, and enabling the business strategy through scalable and sustainable operations.

• Own overall operational performance, service quality, and customer outcomes across the division.

• Ensure delivery against agreed service levels, turnaround times, and quality standards.

• Proactively enable the operationalisation of new products and services.

• Maintain operational resilience, stability, and continuity across all activities and geographies.

• Ensure adherence to approved policies, procedures, and operating standards.

• Define, implement, and continuously evolve the division’s operating model in line with enterprise strategy.

• Drive standardisation, simplification, and consistency of processes across teams and locations.

• Ensure clear role clarity, accountability, and handoffs across end-to-end processes.

• Enable scalable growth through robust and well-governed operational structures.

• Lead and sponsor transformation initiatives to dramatically increase efficiency, effectiveness, and customer experience.

• Drive automation, digitisation, and straight through processing, ensuring sustainable adoption at scale.

• Govern the prioritisation, design, and execution of change initiatives across both legacy and new platforms.

• Partner with Technology, Digital, and Product teams to shape and approve target state solutions aligned to enterprise architecture and strategy.

• Approve operating model and process changes to ensure alignment with control, scalability, and regulatory requirements.

• Sponsor and/or track major technology and automation initiatives, ensuring effective governance, risk management, and benefits realisation.

• Ensure solutions are fully embedded into day-to-day operations with appropriate controls, performance monitoring, and ownership.

• Own operating budgets, transformation investments, and cost management for the division.

• Drive productivity, capacity optimisation, and effective resource deployment.

• Ensure strong financial discipline, investment governance, and return on investment (benefit realisation).

• Drive cost reduction initiatives without compromising service quality or control.

• Hold senior accountability for operational risk management, control effectiveness, and audit outcomes.

• Ensure operations operate within the approved risk appetite and regulatory requirements.

• Establish and maintain strong control frameworks, issue management, and remediation processes.

• Act as senior escalation point for material operational, customer, audit, or regulatory matters.

• Build strong partnerships with Business, Customer Experience, Technology, Risk, Compliance, and other key stakeholders.

• Operate effectively in a complex, cross-functional, and multi-jurisdictional environment.

• Provide clear governance, decision-making, escalation, and reporting structures.

• Represent Operations in senior management forums, transformation governance, and regulatory engagements as required.

• Lead, develop, and inspire leadership teams and broader Operations staff.

• Set clear performance expectations, KPIs, and accountability frameworks.

• Drive talent development, succession planning, and future capability uplift.

• Foster a culture of ownership, continuous improvement, and high performance.

• Senior leadership experience in banking or financial services operations.

• Direct experience of following is considered essential for the role.