Sr. PS Program Manager

Job description
OPENTEXT - THE INFORMATION COMPANY

Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

As a Senior Program Manager, Professional Services, you will lead a portfolio of strategic customer programs across the Middle East, governing the successful delivery of Open Text solutions while driving customer outcomes, delivery excellence, and commercial performance. You will oversee multiple customer engagements, guiding project managers, partners, consultants, and stakeholders through all phases of delivery.

• Govern strategic customer programs from opportunity assessment through implementation, adoption, and value realization.
• Drive delivery performance across scope, schedule, budget, quality, risks, dependencies, and customer outcomes.
• Own portfolio forecasting, financial performance, revenue realization, margin health, and change governance across assigned engagements.
• Assess delivery readiness, implementation approaches, resource requirements, timelines, and risks during deal reviews and project initiation.
• Lead executive governance, stakeholder communications, escalation management, and recovery planning for complex programs.
• Govern Open Text-led and partner-led engagements to ensure delivery quality, customer satisfaction, and commercial alignment.
• Collaborate across Sales, Consulting, Architecture, Support, Customer Success, and partner teams to achieve program objectives.

Proven experience leading complex enterprise software programs, strong governance and commercial acumen, executive stakeholder management skills, and the ability to influence cross-functional teams and customers without direct authority.

Open Text is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

Open Text's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at  Our proactive approach fosters collaboration, innovation, and personal growth, enriching Open Text's vibrant workplace.