Head of Administration

Employment Type:

Full-Time / Fixed-Term

Level: Senior Leadership

We are seeking an experienced, strategic, and operationally focused Head of Administration (Workplace Operations & Facilities) to lead and transform the organization's workplace operations, facilities management, fleet and logistics, workplace services, and administration functions. This is a senior leadership role focused on operational excellence, governance, service quality, cost efficiency, workplace experience, and continuous improvement. The current Kuala Lumpur role emphasizes enterprise-wide workplace, fleet, administration transformation, service standards, governance, and operational excellence.

(Jobstreet Malaysia)

• Provide strategic and operational leadership across Administration, Workplace Operations, Facilities, Fleet, Logistics, and Workplace Services.
• Lead workplace and office facilities management to ensure safe, reliable, efficient, and productive working environments.
• Oversee building maintenance, security, cleaning, M&E services, workplace infrastructure, and statutory compliance.
• Develop and implement preventive and corrective maintenance strategies for workplace facilities and infrastructure.
• Lead workplace planning, office optimization, refurbishment, relocation, and space-management initiatives.
• Ensure workplace facilities are prepared for business continuity, emergency situations, and operational disruptions.
• Manage company fleet operations, including vehicle availability, safety, utilization, maintenance, compliance, and cost optimization.
• Oversee transportation services, dispatch, mailroom, logistics, and related support functions.
• Develop fleet maintenance, replacement, utilization, and lifecycle-management strategies.
• Lead front-of-house and workplace support services including reception, office support, pantry, employee services, and day-to-day office operations.
• Establish clear workplace service standards, SLAs, KPIs, and customer-experience measures.
• Ensure consistent service delivery across headquarters, branches, and regional offices.
• Strengthen administration governance, policies, procedures, controls, and operational standards.
• Drive standardization and continuous improvement across administrative and workplace processes.
• Develop operational dashboards, performance reports, service metrics, and management reports.
• Lead digitalization and automation initiatives to improve administrative productivity and employee experience.
• Manage external service providers, contractors, facilities partners, logistics providers, and other vendors.
• Establish vendor performance standards and monitor contracts through KPIs, SLAs, quality measures, and cost controls.
• Support procurement governance and ensure administrative purchasing follows approved policies and procedures.
• Manage administration and facilities budgets while identifying opportunities for cost savings and value optimization.
• Monitor operational risks, compliance requirements, audit findings, and corrective actions.
• Ensure workplace operations comply with company policies, statutory requirements, health and safety standards, and risk-management frameworks.
• Build strong relationships with senior stakeholders and internal business functions.
• Lead, coach, develop, and performance-manage multidisciplinary Administration and Workplace Services teams.
• Establish capability-development plans and succession strategies for key administration functions.
• Identify opportunities to improve workplace experience, operational efficiency, service quality, and employee satisfaction.
• Lead major workplace transformation, facilities improvement, and administration projects from planning through implementation.

• Minimum 10 years of relevant leadership experience in Administration, Facilities Management, Workplace Operations, Corporate Services, or a related field. Current comparable Kuala Lumpur postings specify 10+ years of leadership experience. (BeBee)
• Proven experience leading multidisciplinary teams across workplace operations, facilities, administration, fleet, logistics, or corporate services.
• Strong knowledge of Facilities Management, Workplace Operations, Fleet Management, Workplace Services, and Administration
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• Experience managing office buildings, facilities maintenance, security, cleaning, M&E services, and workplace infrastructure.
• Strong experience in vendor management, contract management, procurement governance, and service-provider performance…