Terminal Maître d

About Uplift

Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 60 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.

About Our Client

Our client is a global aviation services company that provides luxury services for private aviation.

We're looking for a Front of the House Manager / Hospitality Manager for their team in Abu Dhabi, UAE.

Responsibilities:

• Meet and greet VIP customers.
• Ensuring high levels of customer satisfaction through excellent service.
• Overseeing daily operations of the front of the house.
• Ensuring adherence to safety regulations.
• Preparing VIP Report for CEO.
• Hiring, training, and supervising front-of-house staff.
• Creating and managing staff schedules.
• Conducting performance evaluations and providing feedback.
• Coordinate front-office activities and events.
• Monitor overall customer comfort and deal with customer complaints and comments.
• Address problems in the utmost professional manner.
• Ensure events and conferences run smoothly.
• Coordinate with operations team to ensure meticulous planning and organization.
• Supervise maintenance, renovations, and furnishings of FBO when required.
• Ensure a high level of quality in all facilities, including cleanliness and upkeep.
• Enforce adherence to quality standards within the FBO operations.
• Carry out inspections of facilities and services provided in FBO.
• Responsible for the development and maintenance of the SOPs relating to all functions and activities in the department/FBO.
• Ensuring consistency in service and product quality.
• Conducting regular inspections and evaluations.
• Implementing improvements based on customer feedback.
• Providing development opportunities for staff.
• Keeping up to date with industry trends and best practices.
• Encouraging professional growth and development within the team.
• Building relationships with regular customers.
• Encouraging customer loyalty through personalized service.
• Gathering and analyzing customer feedback for continuous improvement.
• Recruit, manage, and train employees to achieve the 5
  * brand of the company.
• Any other duties that may be assigned by the Line Manager.

Qualifications:

Education:

• Bachelor's Degree from a recognized University or Professional Qualification from Hospitality School.

Experience:

• Minimum 5 years' experience in aviation / airline / hotel industry.
• Minimum 2 years' experience in a managerial position.
• Knowledge of another language is a big plus.

Technical

Skills:

• Great interpersonal and communication skills.
• Excellent in customer service.
• Good knowledge in IT skills (MS Office, database management).
• Professional look.

Personal

Skills:

• Effective interpersonal and communication skills.
• Maintains a good energy level.
• Attention to detail with the ability to work under own initiative.
• Excellent experience working closely with clients.
• Effectively organizing and prioritizing workloads.
• Ability to multitask, take initiative, work efficiently, and be flexible with quick turnaround projects if they come up.
• Time management and organizational skills are a must.
• In-depth information about the work area.

Competencies:

• Manages difficulty and complexity.
• Acts with integrity.
• Innovates/introduces improvements.
• Designs plans for alternative actions.
• Attentiveness.
• Solutions driven.
• Uses analytical techniques.
• Delivers against obstacles.
• People orientated.
• Effective communicator.
• Builds and promotes the value of team collaboration.
• Acknowledges and gives credit to others.