Hard Services Senior Manager

Join us at Miral Experiences!
Miral Experiences is a region’s leader in the management and operation of world‑class, award‑winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, Sea World Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and Team Lab.

Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.
We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

We are seeking an experienced Hard Services Senior Manager to lead all hard services and facilities maintenance operations across Al Ain Zoo. This role is responsible for ensuring the safe, efficient, and reliable operation of all facility assets, infrastructure, and engineering systems, directly supporting both operational excellence and guest experience.
The successful candidate will oversee the maintenance, operation, and rectification of a diverse range of systems including HVAC, plumbing, electrical, water treatment, firefighting, irrigation, civil infrastructure, and building services. The role also provides strategic leadership in asset management, contractor management, budget control, preventive maintenance, and capital project delivery.

• Lead and manage all hard services, facilities maintenance, and engineering operations.
• Develop and implement preventive and corrective maintenance strategies to maximize asset reliability and minimize downtime.
• Oversee the operation and maintenance of HVAC, plumbing, drainage, water treatment, irrigation, fire life safety, gas, electrical, and civil systems.
• Manage departmental operating budgets, capital expenditure (CAPEX), and cost optimization initiatives.
• Monitor department KPIs and drive continuous improvement initiatives.
• Oversee asset management, inventory control, and spare parts management.
• Manage service contracts, vendor performance, and contractor compliance with safety and quality standards.
• Ensure all maintenance activities are effectively managed through CMMS systems.
• Lead refurbishment, infrastructure enhancement, and construction projects.
• Partner closely with operational stakeholders to ensure facilities support business needs and guest satisfaction.
• Ensure full compliance with health, safety, environmental, and regulatory requirements.
• Review and approve maintenance procedures, SOPs, permits to work, and technical documentation.
• Lead recruitment, performance management, succession planning, and development of the engineering team.
• Participate in strategic planning and provide input into long‑term asset lifecycle management initiatives.

• Degree or professional qualification in Mechanical, Electrical, Civil, HVAC, Facilities Management, or a related Engineering discipline.
• Minimum 10 years' experience within facilities management, engineering maintenance, or technical operations.
• Minimum 5 years' experience leading engineering teams, contractors, or technical service providers.
• Proven experience managing large‑scale facilities and complex engineering systems.
• Strong understanding of preventive maintenance, asset management, and facilities operations.

• Certified Facilities Manager (CFM) or equivalent professional certification.
• Ex…