Head of Infrastructure
Kingston Stanley is partnering with a leading organisation in the UAE to appoint an experienced Head of Inrfastructure
, responsible for shaping the strategy, operations and overall visitor experience across a major mixed-use district.
This is a senior leadership opportunity for someone who understands that successful public spaces are not simply well-maintained environments, but destinations where people want to spend time, engage and return.
Key Responsibilities- Lead the public realm strategy, ensuring an exceptional end-to-end customer and visitor journey across the district.
- Drive placemaking initiatives that enhance the attractiveness, accessibility, functionality and activation of public spaces, including parks, promenades, plazas and waterfronts.
- Develop and implement initiatives to improve visitor satisfaction, footfall, dwell time and overall destination experience.
- Use customer feedback, visitor insights and operational performance data to identify opportunities for continuous improvement.
- Oversee district-wide public realm operations, including infrastructure, maintenance, utilities, landscaping, waste management and service delivery.
- Balance customer experience, commercial objectives, operational efficiency and cost management.
- Lead multidisciplinary teams, consultants and contractors while managing significant operational budgets.
- Champion smart technologies and innovative solutions to enhance visitor experience and operational performance.
- 10+ years of progressive leadership experience in destination management, public realm, placemaking, district operations or large-scale community management.
- Strong experience in customer journey, visitor experience and placemaking is essential.
- Proven experience managing public-facing destinations such as mixed-use districts, waterfront developments, master communities or major leisure destinations.
- Demonstrated ability to improve visitor experience through measurable initiatives and data-driven decision-making.
- Strong operational understanding of public infrastructure, civil works, MEP, utilities, maintenance and service delivery.
- Experience managing large portfolios, budgets, multidisciplinary teams and external service providers.
- Strategic, commercially aware and passionate about creating vibrant, accessible and engaging public spaces.
This is not a traditional Facilities Management or purely technical Infrastructure Director position. We are particularly interested in leaders who have directly shaped how people experience and interact with public spaces
, while maintaining strong operational oversight.
DUE TO THE NUMBER OF APPLICATIONS RECEIVED, ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
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