Facilities Senior Manager

This position manages the Hard Services Division. To ensure a smooth and efficient operation in the Hard Services Department in relation to the Company Core Process; thus, directly impacting the maintenance of facilities, equipment, and attractions. This position involves the Operation, Maintenance and Rectification of all building wide facilities, services, and equipment such as HVAC (heating, ventilating, air-conditioning and refrigeration), plumbing / drainage, kitchen equipment’s, irrigation, storm water, potable water, gas system, and firefighting system - including civil works.

To plan, direct, control, and manage all aspects of the facilities maintenance. Perform analysis of equipment failures and recommend a course of action or redesign. Manages the Facilities team and assists in the management of the annual maintenance operation and CAPEX budget. Ensures that best practices are performed by 3rd Party Contractors, to improve work efficiency by reducing operation costs while increasing productivity.

Instill a budget and cost savings awareness throughout the Department.

• Supervision and management of all Facilities.
• Plan, direct, control, and manage all aspects of the leisure facility maintenance.
• Managing Division P&L, periodically meeting with Finance and/or Director of General Services to discuss Expenditure vs. Budget.
• Conducting performance reviews for direct reporting colleagues and disciplinary actions within the team.
• Supervision of contractors / vendors working within the parks.
• Approving the 3rd Party Contractor of monthly manpower scheduling.
• Project management of new construction on various scales in line with parks’ strategies.
• Inspiring Colleagues to be successful and progress within Farah.
• Approval of Preventative Maintenance (PM) and Standard Operating Procedures (SOP) programs ready for implementation to Computer Managed Maintenance System (CMMS) tool.
• Ensures proper inventory levels for spare parts for all facilities equipment.
• Assisting other departments with facilities related tasks/issues.
• Assisting all facilities department Colleagues in their day-to-day tasks if need be.
• Signing off work completion certificates.
• Creating Permits to Work (PTW) for vendors/sub-contractors.
• Labor hours worked reviews, ensuring Colleagues meet their scheduled hours.
• Ensuring training programs are delivered to all Colleagues, to obtain annual and quarterly training hours.
• Liaising with park(s) operational departments to ensure their needs are met.
• Managing Service Requests (SR) and ensuring they are completed in a timely manner.
• Monitoring departmental Key Performance Indicators (KPI) and strategic initiatives.
• Technical reviews of documentation.
• Monitoring of facilities PM tasks ensuring the PM schedule is set appropriately to maintain the best possible efficiency of equipment with reduced equipment down-times / breakdowns.
• Monitoring the CMMS data is entered accurately and on time.
• Working closely with other Maintenance teams for the Maintenance department to function efficiently.
• Approval of leave requests ensuring the department is sufficiently manned at all times.
• Recruitment and interview processes.
• Ensuring the parks’ assets are maintained to the highest level of quality and performance.
• Reviewing Service Level Agreements (SLA) and contracts in-line with the procurement processes.
• Ensuring all Fire Life Safety Systems (FLS) are working correctly at all times.
• Informing the business units and concerned parties of any scheduled interruption to facilities equipment.
• Ensuring the properties are safe for Colleagues and Guests at all times as a priority.
• Provide the necessary input for setting facilities budgets.
• Ensure that the facilities meet the…