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Service Delivery Director/Organisation Head
Job Description & How to Apply Below
KEY RESPONSIBILITIES
- Own end-to-end accountability for contractual SLA and KPI attainment across the full estate of 522 schools and 51 branches and offices
- Act as the executive-level counterpart to Ministry leadership and represent the service at board level
- Own the P amp L for the engagement - cost control resource utilisation margin protection and forecast accuracy
- Set the service strategy transformation roadmap and continual improvement agenda
- Chair executive governance forums and act as the escalation path of last resort
- Lead the senior management team
- Service Delivery Manager ITSM Leads Service Desk Lead Field Management and VIP Lead - Own contractual compliance the risk register audit readiness and service credit exposure
- Drive workforce strategy including Emiratisation commitments retention succession and capability building
- Own the relationship with OEMs and strategic third parties at executive level
- Ensure readiness and command structure for examination periods and other high-risk operational windows
- Own end-to-end accountability for contractual SLA and KPI attainment across the full estate of 522 schools and 51 branches and offices
- Act as the executive-level counterpart to Ministry leadership and represent the service at board level
- Own the P amp L for the engagement - cost control resource utilisation margin protection and forecast accuracy
- Set the service strategy transformation roadmap and continual improvement agenda
- Chair executive governance forums and act as the escalation path of last resort
- Lead the senior management team
- Service Delivery Manager ITSM Leads Service Desk Lead Field Management and VIP Lead - Own contractual compliance the risk register audit readiness and service credit exposure
- Drive workforce strategy including Emiratisation commitments retention succession and capability building
- Own the relationship with OEMs and strategic third parties at executive level
- Ensure readiness and command structure for examination periods and other high-risk operational windows
- Proven leadership of large-scale IT managed service delivery 300 FTE multi-site Commercial and contract management - SLA regimes service credits change control forecasting Executive stakeholder management in a UAE government or public sector context Organisational design workforce planning and transformation leadership Financial management and P amp L ownership Deep ITIL and service management expertise.
- Proven leadership of large-scale IT managed service delivery 300 FTE multi-site Commercial and contract management - SLA regimes service credits change control forecasting Executive stakeholder management in a UAE government or public sector context Organisational design workforce planning and transformation leadership Financial management and P amp L ownership Deep ITIL and service management expertise.
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