Head of Crisis Management

Lead and maintain the Bank's enterprise crisis management capability, ensuring significant and emerging crises are rapidly assessed, escalated and managed through a clear and effective governance structure.
Act as the enterprise orchestrator during major crises, coordinating the Bank-wide response across business, Technology, Operations, Risk, Compliance, Legal, Security, Communications and other relevant functions, while preserving the accountability of executives and specialist incident owners.
Provide senior leadership with timely, accurate and decision-ready information on customer and business impacts, critical services, regulatory and financial considerations, emerging risks, response options and recovery priorities. Ensure effective coordination from initial escalation through stabilisation, recovery and post-crisis review.
Ensure emerging incidents are rapidly assessed and escalated, with the appropriate crisis governance and leadership structures activated according to their severity and potential impact.
Ensure crisis response and recovery priorities protect customers, critical banking services and the Bank's broader business interests. Maintain an enterprise view of actual and potential customer, operational, financial, regulatory and reputational impacts, including emerging and cascading risks.

Lead and maintain the Bank's enterprise crisis management capability, ensuring significant and emerging crises are rapidly assessed, escalated and managed through a clear and effective governance structure.
Act as the enterprise orchestrator during major crises, coordinating the Bank-wide response across business, Technology, Operations, Risk, Compliance, Legal, Security, Communications and other relevant functions, while preserving the accountability of executives and specialist incident owners.
Provide senior leadership with timely, accurate and decision-ready information on customer and business impacts, critical services, regulatory and financial considerations, emerging risks, response options and recovery priorities. Ensure effective coordination from initial escalation through stabilisation, recovery and post-crisis review.
Ensure emerging incidents are rapidly assessed and escalated, with the appropriate crisis governance and leadership structures activated according to their severity and potential impact.
Ensure crisis response and recovery priorities protect customers, critical banking services and the Bank's broader business interests. Maintain an enterprise view of actual and potential customer, operational, financial, regulatory and reputational impacts, including emerging and cascading risks.

• At least 10 years of experience in Financial Services with a Banking background, with at least 8 years in a managerial capacity with a wide experience in crisis management, operational resilience, business continuity or a related discipline.
• Strong experience working across Technology, Cyber Security, Operations, Risk, Compliance, Legal, Communications and customer facing business units.
• A university degree in business, risk management, Finance, Banking, Technology, Security, Emergency/Crisis Management or a related discipline.
• A master's degree in a business systems related subject area would be desirable.
• Certifications in crisis and emergency management, business continuity/operational resilience, risk management, cyber security/technology resliience.