Senior Director & Team Head, Priority Banking

As a Standard Chartered Senior Director & Team Head, Priority Banking you will drive the performance of the unit towards achieving the targets set for the business in terms of sales volumes/ new customers/ portfolio growth. you’ll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank’s strategic objectives. You’ll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.

We service more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium. In the mass retail space, we’re focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients

We’re a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the strong structural tailwinds which are driving cross-border wealth flows. Our comprehensive product propositions span across deposits, payments, financing, advisory, investments and bancassurance.

We’re investing USD $1.5 billion in our Affluent banking business. Our investment focuses on affluent frontline teams, wealth and digital platforms, and client centres, as well as brand and marketing, to drive growth. You’ll join a growing franchise within Standard Chartered Group.

Drive the performance of the unit towards achieving the targets set for the business in terms of sales volumes/ new customers/ portfolio growth.

• Manage a team Customer Relationship Managers and Client Service Managers responsible for acquiring/ deepening/ widening customer’s relationships.
• Ensure continuous hiring of relationship managers to keep the number of RMs in the team between 13 – 15 RMs
• Drive International baking agenda along with Group Affluent Team
• Grow the clients in Priority Private Segment through NTB acquisition and ETB upgrades
• Manage performance against targets of all CRMs and CSMs.
• Drive the team to achieve the budgeted cross sell targets.
• Constantly develop and manage existing and alternate acquisition channels for sourcing and referral.
• Develop and implement marketing and sales promotions in conjunction with the marketing and central teams.
• Provide intelligence report to senior management on competitor products and services & customer needs.
• Review and recommend to product champions on our product & service offerings in the market

• Strategies for Revenue generation and business development
• Business objectives and goals
• Drive the Digital Agenda

• Responsible for enhancing & maintaining operational integrity across the full range of products and processes.
• To ensure the quality of the portfolio is maintained within the acceptable parameters as defined by global and local policy.
• Drive client value proposition / lead management for the unit.
• Manage day-to-day financial and key indicators in PrB for the unit.
• Conduct regular review of potential business and profitability of the affluent customer segment for the unit.
• Review and improve productivity and cost indicators for the unit.
• Drive performance to increase the percentage of active customers from the total customer base.
• Define MIS requirements.

• Providing leadership, coaching and support to the team members by setting SMART objectives, managing performance, identifying development needs, fulfilling training requirement and motivating the team.
• Ensure staff training and development to maintain focus on service, sales &…