Service Supervisor

Location:

3rd Floor, Office# 304 Al Montazah Tower, Khalidiya Street, Al Bateen W10, Abu Dhabi, P.O Box 3467

The role holder is responsible for managing the service field operations within the assigned geographical area including call backs, preventive/reactive maintenance, repair and modernization. The role holder acts as the second level of technical support and conducts safety audits to ensure all service/maintenance operations are conducted within Otis defined procedures. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

Key Responsibilities:

Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests. Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. Manages the day-to-day operation of the team employees to ensure zero accidents, low call back rate, reduction in labor/spare parts consumption, zero cancellation.

Cascades the organizational plan into individual accountabilities by distributing tasks in a balanced manner amongst all team members. Conducts safety audit at client sites to ensure all service/maintenance operations are conducted within the OTIS safe working procedures and WWJSSS requirement etc. to minimize any safety concerns. Evaluate performance metrics (call back/unit/year, no of hours/unit/unit, material cost/unit/year etc.) of the team to devise corrective actions aimed at improving team’s performance.

Maintains close relationship with the employees as well as customers to maximize the customer satisfaction. Acts as the second level support on technical issues. Tracks the team’s utilization against plan to ensure productivity in operations. Supports other junior colleagues with service/maintenance operations at the client sites, acting as a coach to help develop their skills further. Conducts formal and informal trainings on technical tasks for team members to help develop their skills and enhance operational effectiveness.

Notifies Finance Department of the work stages at the client site to enable the company to collect its dues without delay according to contracts or proposal and payment conditions. Prepares manufacturing orders, material requisitions, and material correctional documents (AMT). Prepares and maintains records for dispatching of equipment and for transitional construction works. Organizes and supervises the activities of team members in a manner that supports self-management and continuous improvement.

Provides coaching, formal and informal feedback to team members in order to support their continuous development.

Bachelor’s degree in business/engineering or equivalent

Minimum 7 years as Service Supervisor

Experience handling key clients is preferred

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our…