Team Lead - Radar After Sales

Pulse Nova is seeking a Radar After Sales Team Lead to lead the sustainment and lifecycle support of advanced radar systems throughout their operational service. This leadership role is responsible for driving after‑sales strategy, ensuring high system availability, and delivering exceptional customer support through effective maintenance, technical assistance, and operational readiness.

• Lead and supervise the Radar After Sales team to ensure high system availability, timely maintenance execution, effective incident resolution, and successful lifecycle support for deployed radar systems.
• Define team priorities, assign responsibilities, and monitor performance against contractual commitments, service level expectations, operational KPIs, and customer support objectives.
• Act as the primary interface for customers and internal stakeholders on all after‑sales matters, coordinating engineering, supply chain, repair centers, field service, and program management to ensure timely and effective support delivery.
• Drive troubleshooting and recovery strategies for complex technical issues affecting radar system availability, reliability, maintainability, or operational performance in service.
• Oversee service planning, spare parts readiness, repair workflows, technical documentation updates, and maintenance execution to support long‑term sustainment objectives.
• Establish, standardise, and continuously improve after‑sales processes, including incident management, technical escalation handling, root‑cause analysis, lessons learned, and knowledge retention.
• Support the definition and execution of modernisation, retrofit, training, warranty, and long‑term support packages aligned with customer operational requirements and business objectives.
• Ensure compliance with quality, safety, export control, contractual, and defence programme requirements across all after‑sales and field support activities.

• Bachelor’s or Master’s degree in Engineering or a related technical discipline.
• 10+ years of experience in technical support, integrated logistics support, field service, maintenance engineering, or after‑sales functions, including 3+ years in leadership roles.
• Strong technical background in radar, RF, electronics, or other mission‑critical defence systems across service, sustainment, and operational support phases.
• Demonstrated experience managing multidisciplinary teams, customer interfaces, service performance, and technical escalations in complex and demanding programmes.
• Proven ability to lead incident resolution, maintenance planning, repair coordination, root‑cause investigations, and continuous improvement initiatives.
• Strong communication, reporting, stakeholder management, and coordination skills in international and customer‑facing environments.
• Familiarity with maintenance documentation, spare parts management, service KPIs, warranty handling, and contractual support obligations is highly valued.
• Experience in long‑term sustainment, retrofit programmes, operational support readiness, or integrated support environments is considered a strong plus.