Cluster FB Loyalty Manager - InterContinental Hotel Residences UAE

Position Overview

Cluster F&B Loyalty Manager – Inter Continental Hotel & Residences Abu Dhabi is seeking a results-driven and innovative manager to lead its loyalty and engagement strategy across all Food & Beverage outlets. This role focuses on driving guest retention, increasing outlet revenue, and building meaningful customer relationships through data-driven loyalty programs, digital campaigns, and strategic partnerships. The ideal candidate will combine commercial insight with creativity and hospitality passion to elevate the F&B experience for both residents and hotel guests.

• Country: UAE
• City:
  Abu Dhabi
• Industry: Hospitality / Hotels
• Job Function:
  Sales / Marketing / Business Development
• Salary: 13000‑18000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality:
  Any
• Job Type: Full‑time

• Develop and implement customized loyalty programs tailored to the F&B customer base and local market.
• Leverage IHG One Rewards and property-level loyalty platforms to boost frequency, average spend, and retention.
• Lead enrollment and engagement initiatives to increase IHG One Rewards participation across F&B outlets.
• Design exclusive events and offers for top‑tier members, repeat diners, and VIP guests.
• Create and execute data-driven campaigns to enhance revenue, upselling, and guest retention.
• Collaborate with Marketing, F&B, and Revenue teams to plan segmented promotions and optimize pricing.
• Establish strategic partnerships with local businesses, lifestyle brands, banks, and residential communities to attract new customers.
• Represent the property in local events and community activations to promote loyalty programs.
• Utilize CRM and digital platforms to analyze guest data and personalize marketing communications.
• Manage social, email, and SMS campaigns focused on guest preferences and special occasions.
• Train F&B teams on loyalty program benefits, upselling, and guest engagement techniques.
• Develop internal motivation programs for staff to achieve loyalty enrollment and upsell targets.
• Serve as the main point of contact for loyalty-related queries and ensure consistent guest satisfaction.
• Track and analyze loyalty performance metrics including membership growth, campaign ROI, and outlet contribution.
• Prepare detailed reports and strategic insights for senior management.
• Monitor competitor activity and market trends to keep the hotel's loyalty initiatives competitive.

• Bachelor's degree in Hospitality Management, Business, or Marketing.
• 3‑5 years of experience in hospitality marketing, loyalty management, or CRM-focused roles, preferably with F&B exposure.
• Strong understanding of UAE or GCC dining markets and resident consumer behavior.
• Proven record of delivering measurable results through loyalty programs or campaigns.
• Excellent communication, analytical, and project management skills.
• Hands‑on knowledge of CRM tools, data analytics, and digital marketing platforms.
• Fluent in English;
  Arabic or other regional languages are an advantage.

• Loyalty Program Development
• CRM and Data-Driven Marketing
• F&B Revenue Strategy
• Partnerships and Community Relations
• Digital Campaigns and Social Media
• Guest Engagement and Retention
• Training and Team Enablement

• Competitive salary and benefits package.
• Opportunity to shape the guest loyalty strategy for one of Abu Dhabi's flagship luxury properties.
• Career growth and global mobility within IHG Hotels & Resorts.
• Comprehensive professional training and leadership development.
• Inclusive, dynamic, and collaborative work culture.
• Access to employee discounts, wellness programs, and recognition platforms.