Loyalty Executive

We are looking for a Loyalty Executive to join our team and play a key role in driving the performance and growth of our loyalty program.

The ideal candidate will have a strong analytical mindset, excellent campaign coordination skills, and a passion for customer engagement and loyalty.

• Analyze loyalty program performance, customer behavior, and transaction trends.
• Monitor key KPIs including member acquisition, active members, sales penetration, points earned and redeemed, and campaign performance.
• Identify trends and provide actionable insights to enhance customer engagement and business performance.
• Support forecasting and performance tracking through data-driven recommendations.

• Prepare daily, weekly, and monthly loyalty performance reports and dashboards.
• Ensure accuracy, completeness, and timely delivery of loyalty reports.
• Coordinate with internal stakeholders to gather, validate, and consolidate data.
• Maintain reporting templates and automate recurring reports where possible.

• Coordinate the end-to-end execution of loyalty campaigns, promotions, and member engagement initiatives.
• Collaborate with Marketing, Operations, IT, Retail, and external vendors to ensure successful campaign implementation.
• Monitor campaign timelines, participation, and effectiveness.
• Support campaign testing, quality assurance, and post-campaign performance analysis.

• Research loyalty trends, customer expectations, competitor programs, and industry best practices.
• Benchmark the loyalty program against leading regional and international retailers.
• Evaluate new loyalty technologies, engagement tools, and reward mechanisms.
• Present findings and recommendations to support continuous improvement.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel skills, including Pivot Tables, Power Query, Lookups, and Dashboards.
• Strong reporting and presentation skills.
• Excellent organizational and project coordination abilities.
• Understanding of CRM and loyalty management platforms.
• Ability to manage multiple campaigns simultaneously.
• Strong communication and stakeholder management skills.
• High attention to detail and accuracy.

• Accuracy and timely submission of loyalty reports.
• Successful and timely campaign execution.
• Loyalty campaign participation and engagement rates.
• Quality and timeliness of management dashboards.
• Actionable insights generated through data analysis.
• Completion of market research and competitor benchmarking.
• Contribution toward loyalty member acquisition, retention, and sales penetration targets.
• Customer-centric mindset.
• Strong commercial awareness and business acumen.
• Proactive and results-oriented approach.
• Ability to thrive in a fast-paced retail environment.