Educator

The Educators at The National Aquarium are the front face to our visitors. Your role is very important and directly contributes to creating a memorable experience to our visitors. The Educators have the opportunity to learn about the animals at our aquarium, teach about their habits and habitats and develop an appreciation for nature, training will be provided to enhance customer service skills and preparation to interact with the visitors, promote environmental awareness through education and engagement with the animals.

• Plan and coordinate education programs such as group outreach programs, school visit, sleepovers, workshops, guided tours, summer camps, pop-ups and other educational recreational programs.
• Conduct educational presentations using animals and other exhibits, and utilizing the aquariums resources to enhance public understanding and appreciation of wildlife and support for conservation of endangered species.
• Contribute to the continuous improvement, development and design of educational initiatives, displays, signage and written materials for appropriateness and accuracy of data.
• Maintain liaison and coordinate education activities with schools visiting the aquarium and school visits.
• Adhere to company Health & Safety procedures at all times, being responsible for your own health & safety and that of others, ensuring fire precautions and emergency procedures are carried out as defined.
• Monitoring of the animals on display and reporting unusual behavior to an Aquarist or your supervisor.
• Ensure your work area is ready for operation according to the policies and procedures manual. Including but not limited to free of rubbish, acrylic is clean, music is playing and microphones/headsets are working.
• Need to ensure all interpretive talks are accurate, engaging, entertaining and consistently delivered.
• To have a high knowledge of all the animals on display and be able to answer guests questions in an appropriate way or have the ability to source to appropriate answer in a timely fashion.
• To learn detailed information about the Aquarium and basic information about the Al Qana Project. Ensure you know the operational hours and prices. Have a high knowledge about the other actives running within the National Aquarium at any time as well as basic knowledge of the upcoming activities.
• Carry out other duties as and when required as requested by your line manager.
• To know, understand and follow all safety policies and procedures related to the Front of House department.
• Ensure the safety of guests, colleagues and animals remains the highest priority.
• Report all safety immediately to your management team.
• Provide world-class guest service to all guests visiting The National Aquarium.
• Go above and beyond to exceed guest expectations.
• Follow and practice guest service guidelines.
• Ensure working and public areas are always clean and presentable for our staff and guests alike.
• Uniform and personal appearance should always be in conjunction with the style guide.
• Be knowledgeable of and willing to share information regarding all of aquarium’s products to guests.
• Contribution to success of the Front of House department and The National Aquarium as a whole.
• Engage in your job role and actively participate in the team-working environment.
• Support the team and all other aspects of The National Aquarium operation as required.
• Complete of all relevant documentation to standards expected by The National Aquarium.
• Undergo all training as provided by The National Aquarium.
• Work with your Supervisor in coaching sessions to review and improve your performance to ensure you achieve the highest standards possible.
• Develop yourself as per The National Aquarium employee development plan.

• When in need for assistance to address a situation on the floor communicate with the Duty Manager or Supervisor present during the shift.
• Report any abnormality of the animals to Duty Manager or Aquarists available in the zone.
• Follow the etiquette and guidelines for communication with visitors of any kind.
• Maintain a courteous communication with team members of the Aquarium and neighbour facilities.