Quality & Patient Safety Operations Analyst

Overview

The Corporate Patient Safety Quality PSQ Support Analyst provides operational analytical and administrative support to the Corporate Patient Safety Quality Department. The role supports implementation of corporate quality and patient safety initiatives through document control, data analysis, reporting, quality improvement coordination, policy management, accreditation support, and project administration.

• Provide day-to-day operational support to the Corporate Patient Safety Quality Department, coordinate departmental activities, meetings, projects, and follow-up actions, track action plans, and ensure timely completion of deliverables.
• Assist in coordinating quality improvement projects and organizational priorities across NMC facilities.
• Collect, validate, and consolidate quality and patient safety data from all facilities; develop and maintain dashboards; support monthly, quarterly, and annual corporate quality reports; identify data inconsistencies and liaise with facilities for clarification.
• Serve as the Corporate Document Controller for the Patient Safety Quality Department; maintain the centralized document management system; coordinate development, review, approval, publication, revision, archival, and withdrawal of corporate documents; ensure compliance with corporate document control standards; maintain version control; monitor review schedules.
• Support preparation for accreditation surveys (JCI and other applicable standards); maintain evidence repositories; track completion of accreditation action plans; coordinate submission of required quality-related documents.
• Coordinate Corporate Patient Safety Quality committee meetings; prepare agendas, minutes, presentations, and action trackers; monitor completion of committee actions; maintain governance records and documentation.
• Assist in monitoring organization-wide quality improvement initiatives; track project milestones and outcomes; assist in Root Cause Analysis, Failure Mode and Effects Analysis, and other quality improvement activities; compile reports demonstrating quality improvement achievements.
• Act as liaison between Corporate PSQ and facility PSQ teams; coordinate information requests; ensure timely dissemination of corporate quality communications; support standardization initiatives.
• Maintain departmental records and filing systems; prepare presentations, reports, spreadsheets; coordinate logistics for meetings, workshops, and training sessions; support special projects assigned by department leadership.
• Occupational Safety and Health Management Systems: comply with OSH instructions, policies, and safe working procedures; use appropriate personal protective equipment; be familiar with emergency and evacuation procedures; assist with risk assessments; report OSH hazards, incidents, near misses; reduce, reuse, recycle waste; attend OSH trainings and mock drills; participate in OSHMS audits and inspections.
• Infection Prevention and Control: uphold IPC policy and strategy; maintain highest cleanliness standards; perform hand hygiene at all times.

• Bachelor's degree in a science-based academic background, Data Science, Health Informatics, Healthcare Administration, Quality Management, or another related discipline.
• Professional certification in Data Analytics.

• Minimum 3–5 years of experience in healthcare quality, patient safety, healthcare administration, document control, or data analysis.
• Experience with in a corporate healthcare environment is preferred.
• Experience supporting accreditation activities (JCI preferred).
• Experience with healthcare quality reporting and KPI analysis.

• Healthcare Quality Management, Patient Safety principles, Clinical Quality Indicators, Quality Improvement methodologies, Document Control principles, Accreditation standards (JCI preferred), Healthcare governance, Risk Management concepts, Data management and reporting.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management abilities.
• Advanced Microsoft Excel skills; proficiency in Power BI (preferred); proficiency in Word, PowerPoint, Outlook.
• Excellent report writing and presentation skills, strong attention to detail, excellent verbal and written communication skills.
• Ability to manage multiple priorities simultaneously; strong interpersonal and stakeholder management skills; ability to maintain confidentiality; project coordination skills.