Specialist, Quality Assurance

Job Purpose

Manage the quality assurance initiatives and processes for all functions within the company, focusing on core business operations at over 50 sites, including supply and distribution terminals, airports, SC locations, and production plants. Ensure continuous improvement, system integrity, and customer orientation in line with company strategies and policies. Design, update, and monitor corrective actions and process updates to eliminate or reduce non‑conformities.

Ensure operational activities and services comply with the Quality Operations Manual, industry regulations, ADNOC Distribution Rules and Standards, and all applicable QMS/IMS requirements.

• Support all external and internal inspections performed by agencies and regulators (IATA, GCAA, ADAC, customers, ISO, internal audit, etc.) across the operations group, terminals, and fuel depots.
• Report inspection results and recommendations to management and ensure closure plans are completed within agreed time frames.
• Design, update, and monitor all corrective actions and process adjustments to eliminate or reduce non‑conformities.
• Conduct periodical inspections of operations facilities, including customer facilities, as requested by Group Managers.
• Coordinate and facilitate quality assurance audits and other internal/external audits and inspections, reporting results and recommendations to managers.
• Inspect different locations/job sites to ensure ISO operational procedures are implemented and employees have the competencies required for their jobs.
• Assess and inspect existing systems to ensure all requirements are met for retaining applicable certifications (ISO, OHSAS, JIG, etc.), conduct gap analyses, and develop action plans.
• Prepare detailed and accurate reports on quality assurance activities, audit findings, and corrective actions, ensuring documentation is clear, concise, and compliant with regulatory and company standards.
• Conduct thorough gap analyses, develop and implement corrective and preventive actions (CAPA) to address identified gaps, and monitor CAPA effectiveness.
• Identify and assess risks related to quality assurance, develop mitigation strategies, and integrate risk management practices into all quality assurance activities.
• Ensure the closeout of actions from various inspections through regular follow‑ups, collaborating closely with site managers to verify corrective action implementation.
• Investigate customer complaints, follow up corrective/preventive actions, and report to managers.
• Recommend, monitor, and support continuous improvement through tools and methods for evaluating, identifying, and correcting quality‑affecting parameters.
• Investigate serious operational problems and suggest suitable solutions.
• Cooperate with the Training Section to improve the Operations Training Manual and provide regular training on safety practices, incident investigations, safety leadership, risk assessment, and related topics.
• Ensure all locations follow a single HSE standard aligned with technical and operational requirements.
• Conduct and design training and awareness sessions for quality initiatives and ISO objectives, processes, and procedures.
• Consult on compliance with the company’s Document Management System (ADMS) and Record Management System, design and update policies, file plans, record classification, retention, and disposal in accordance with local regulations and company policy.

• Functions
• Internal Audit
• Quality Control
• Customer Care
• Quality Management Systems
• Business Information Systems
• Policies & Procedures

• External Audit
• Certificate Issuers

• Bachelor’s degree in an engineering discipline.

• 8 or more years of experience in quality management, preferably in the oil and gas retail industry.
• Thorough understanding of ISO 9001 quality requirements.
• Hands‑on experience in continuous improvement and business process re‑engineering.

• ISO 9001 auditor certifications.

Revenues / Budget:
As per approved financial budget.

Direct Reports:
As per organization chart.

Indirect Reports:
As per organization chart.