Quality Controller

Key Responsibilities

• Ensure all Quality Assurance QA procedures and processes are consistently followed
• Inspect serviced and repaired vehicles to ensure the quality of work meets company and manufacturer standards
• Conduct comprehensive vehicle inspections and road tests to verify vehicle performance safety and repair quality
• Record inspection and road test results accurately and maintain appropriate documentation
• Identify any quality concerns defects or incomplete repairs and coordinate with relevant workshop personnel for corrective action
• Assist and advise Service Advisors and Technicians on quality-related matters to ensure vehicles are delivered correctly and on time
• Support the achievement and maintenance of the Fix It Right First Time ratio by identifying and preventing repeat repairs and quality issues
• Assist customers and internal stakeholders with technical and quality-related matters as required
• Collect and maintain accurate information and data relating to work completed on vehicles
• Ensure all relevant inspection results and quality-related information are updated in job cards and repair orders
• Monitor vehicle presentation and ensure vehicles meet the required standards before delivery to customers
• Maintain clean and organized working areas and support workshop housekeeping standards
• Assist the maintenance team with the calibration servicing and upkeep of relevant workshop equipment
• Support other workshop activities and perform related duties as required
• Actively participate in and comply with all Health Safety and Environmental HSE requirements and company policies
• Perform other duties and responsibilities as assigned by the Workshop Supervisor or Service Manager
• Role Purpose To examine serviced and repaired vehicles and ensure that all work completed meets the required standards of quality performance safety and presentation before customer delivery while supporting the workshop in achieving a high Fix It Right First Time performance

• Experience:
  
  Minimum of 4 years of relevant experience in Quality Assurance, Vehicle Quality Inspection, Automotive After Sales, Workshop Quality Control, or a similar position.
• Education:
  
  Diploma or Bachelor s Degree in Mechanical Engineering or a related automotive discipline.
• Technical
  
  Skills:
  
  Strong knowledge of vehicle inspection, automotive repair quality standards, road testing, and workshop processes. Experience in identifying repair and quality issues is essential.
• Languages:
  
  Fluency in English is essential;
  Arabic language skills are preferred.
• Software
  
  Skills:
  
  Computer literate with the ability to maintain digital records and update job cards, repair orders, and inspection documentation.
• Personal Attributes:
  Strong attention to detail, excellent analytical and problem-solving skills, effective communication, customer focus, teamwork, accountability, and the ability to work effectively in a fast-paced workshop environment.