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Impactful QA Lead Collections & Training
Job Description & How to Apply Below
Astra Tech is hiring a Quality Assurance Lead to shape and uphold quality standards across collections interactions. The role covers QA framework design, agent training materials, and operational processes to drive compliant, effective customer experiences.
You will monitor calls, coach agents, and collaborate with collections leadership to improve performance and policy adherence. The position requires hands‑on QA expertise, strong communication, and the ability to translate strategy into
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