Quality Assurance Engineer

Responsibilities

• Assist in establishing, implementing, and maintaining QMS processes in accordance with ISO 9001 requirements.
• Prepare, review, update, and maintain QMS manuals, procedures, forms, and other documented information.
• Plan, coordinate, and support internal and supplier/vendor audits and assist in reporting audit findings.
• Identify nonconformities and potential nonconformities and support the issuance, monitoring, and closure of Nonconformance Reports (NCRs).
• Collect and analyze customer feedback and satisfaction surveys, register customer complaints, and support their resolution.
• Coordinate with relevant departments on root cause analysis, corrective actions, and preventive actions to ensure timely closure of nonconformities.
• Assist in QMS certification, surveillance, and recertification audits and coordinate with internal teams to ensure effective audit execution.
• Support monitoring of QMS performance through quality objectives and Key Performance Indicators (KPIs).
• Assist in customer prequalification and registration processes for potential and existing customers.
• Support the preparation, documentation, and follow-up of Management Review Meetings (MRM).
• Promote awareness of QMS requirements and support continuous improvement initiatives across the organization.
• Maintain appropriate quality records and documentation in accordance with established procedures.
• Perform additional duties assigned by the QA QC Manager or Management.

• Degree, Diploma, or relevant Professional Training Certification.

• ISO 9001 Lead Auditor certification.

• Minimum 5–10 years of relevant experience in Quality Assurance, Quality Management Systems, or related functions.

• Strong knowledge of QMS implementation, auditing, NCR management, corrective and preventive actions, root cause analysis, and continuous improvement.

• Proficient in MS Office.

• Good understanding of ISO 9001 requirements, QMS documentation, internal and external audits, quality objectives, KPIs, customer complaints, and management review processes.