Quality Assurance Manager

The Quality Control Officer supports the consistent application of academic and operational quality standards across the College. The role conducts compliance checks, verifies records and evidence, monitors corrective actions, and reports exceptions to the Quality Assurance Manager. Through accurate documentation, data monitoring, and timely follow-up, the postholder strengthens audit readiness, continuous improvement, and the reliability of institutional processes and outcomes.

Bachelor's degree in quality management, business administration, education, engineering, or a related discipline

Preferred Qualification

Postgraduate qualification in quality management, higher education, business excellence, or a related field

Professional Membership

A certified quality auditor, ISO 9001 internal auditor, EFQM, or equivalent certification is preferred.

Qualification Equivalency

Overseas qualifications must be attested by UAE MOHESR, where applicable

E = Essential (must have at appointment) | D = Desirable (preferred but not mandatory)

Minimum Years of Experience - E / D

3+ years of experience in quality control, quality assurance, compliance, audit, or academic administration - E

Experience conducting process checks, reviewing documentary evidence, and maintaining quality records - E

Experience tracking non-conformities, corrective actions, deadlines, and closure evidence - E

Experience preparing management reports, dashboards, audit files, or performance summaries - E

Experience with in higher education, training, or another regulated service environment - D

Experience in a multicultural UAE/GCC organisation - D

Technical / Functional Skill - E / D

Applies quality control methods, sampling principles, checklists, root-cause analysis, and corrective-action tracking - E

Interprets policies, procedures, standards, and regulatory or accreditation requirements accurately - E

Maintains controlled documents, registers, version histories, evidence repositories, and audit trails - E

Uses Excel, Microsoft Office, dashboards, databases, and document-management systems to analyse and report quality data - E

Knowledge of ISO 9001, institutional accreditation, outcome-based education, or higher-education quality frameworks - E

Plans and prioritises concurrent quality checks, reporting cycles, and follow-up actions to meet deadlines - E

Coordinates effectively with faculty, administrators, process owners, and support departments - E

Communicates findings objectively and escalates material risks or repeated non‑compliance appropriately - E

Supports staff awareness and provides practical guidance on approved quality procedures - E

Contributes constructively to process improvement and change initiatives - D

• Fluency in written and spoken English is essential
• Fluency in spoken and written Arabic is a plus.

Responsibility Area / Theme

• Quality Checks & Compliance Monitoring:
  Conduct scheduled and risk-based checks of academic and administrative processes against approved policies, procedures, standards, and control requirements; document findings accurately.
• Document & Record Control:
  Maintain controlled documents, registers, templates, version histories, evidence files, and retention records; verify that current approved documents are accessible and consistently used.
• Non-Conformity & Corrective Action Follow-up:
  Log exceptions and non-conformities, support root‑cause reviews, assign agreed actions, monitor due dates, verify closure evidence, and escalated overdue or recurring issues.
• Data Validation, Analysis & Reporting:
  Validate quality and performance data, monitor KPIs and trends,…