Manager- Corporate Quality Assurance

Job description

Roles and Responsibilities

Strategy

• Lead the preparation and development of the Quality Management System (QMS), including policies, work models, and mechanisms, in coordination with concerned units to ensure alignment with ISO 9001:2015 requirements.
• Define and approve Authority-level quality policies that establish expectations for service quality, customer happiness, and operational efficiency, ensuring compliance with approved standards and regulations.
• Study and plan the Authority’s requirements for international management system standards in coordination with relevant parties to achieve best global practices and enhance institutional performance.

Operations

• Manage and govern the Quality Management System to drive improvement in service quality and operational practices across all Authority departments.
• Oversee the implementation of ISO 9001 standards to maintain international accreditation through effective governance and system alignment.
• Approve and monitor the annual quality audit plan in coordination with Quality, Health,Safety, and Sustainability Offices, ensuring comprehensive evaluation and timely reporting.
• Supervise the preparation and execution of the unified internal audit plan for administrative systems, ensuring consistency and compliance across all sectors of the Authority.
• Oversee and coordinate external audits of administrative system specifications, ensuring adherence to approved procedures and submission of periodic reports.

Product / Process Improvement

• Ensure the implementation and verification of corrective actions arising from quality audits through the smart quality audit system and monitor development opportunities to enhance performance.
• Promote the culture, concepts, and practices of quality management across the Authority, ensuring alignment with ISO 9001 standards and continuous improvement objectives.

Physical Working Conditions

• Supervise periodic field and site visits to oversee quality audits, verify implementation of corrective actions, and ensure compliance with approved management systems.

Job Qualifications & Requirements

Education

• Bachelor’s degree / master’s degree in quality management, Industrial Engineering, or Business Administration

Experience

• 9+ years in case of master’s degree (11+ years in case of bachelor’s degree)

Required Competencies

Technical Competencies

• Audit & Internal Review Systems
• Governance, Risk & Excellence Programs
• Quality Management and Enhancement
• Strategic Planning & Execution Management
• Policy Implementation & Compliance Management
• Excellence in Execution
• Corporate Understanding
• Leading and Inspiring Others
• Supporting and Empowering Change