Property Management Officer

Job Title: Property Officer

Reports To: Property Supervisor

Division: PM Residential & Commercial

Department: Residential & Commercial Property Management

Location: Abu Dhabi

• Follow all relevant departmental policies, processes, standard operating procedures, and work instructions (including HSE) to ensure work is carried out in a controlled, safe, and consistent manner.
• Demonstrate compliance with organizational values and ethics at all times.
• Contribute to identifying opportunities for continuous improvement, system enhancement, process and productivity improvement, cost reduction, and adoption of global best practices.
• Assist in the preparation of timely and accurate reports and statements to meet departmental requirements, policy guidelines, and quality standards.
• Supervise and support Property Officers responsible for issuing new tenancy contracts, extensions, transfers, and renewals for the assigned residential portfolio.
• Generate targeted revenue and update the Accounts Receivable (AR) report weekly.
• Prepare draft annual budgets, including revenue forecasts and OPEX, for Associate Director PM review.
• Prepare quarterly rent reviews for submission to owners/landlords.
• Review and verify all new leases for accuracy of rental and administration charges prior to endorsement and submission for approval.
• Emphasize tenant retention and process rent reduction requests until final decision.
• Ensure lease transfers are processed per company policy and authorize where applicable.
• Verify tenancy contracts are issued within defined timelines, properly attested, uploaded in Ejari/Tawtheeq, and recorded in the Property Management System (Estateman or SAP).
• Ensure timely collection of rental income, security deposits, and administration charges.
• Follow up on overdue payments or bounced cheques and initiate legal notifications if required.
• Ensure daily cash and cheque collection schedules are adhered to.
• Guide tenants on utilities connections, attestation requirements, move‑out procedures, and security deposit refunds.
• Educate tenants on legal and administrative compliance and provide move‑in packs.
• Investigate returned notifications or undelivered correspondence related to contract expiry.
• Review break‑lease applications empathetically under special circumstances and obtain approvals as required.
• Manage non‑renewals and vacating processes, arranging check‑out inspections promptly.
• Verify documentation for security deposit refunds prior to submission for approval.
• Conduct regular site visits to ensure properties meet required quality standards.
• Coordinate remedial works with Facilities Managers or Engineers.
• Liaise with FM teams to ensure preventive maintenance schedules are adhered to.
• Confirm managed properties are adequately insured with no lapse in coverage.
• Recommend layout and design enhancements to maximise income and occupancy.
• Handle owner/landlord and tenant queries or complaints and document outcomes.
• Review monthly customer feedback reports and address outstanding issues.
• Follow communication standards:
  Answer calls within three rings;
  Return messages within three hours;
  Respond to emails within 24 hours.
• Ensure the Property Management team delivers a professional and engaging customer experience.

• Bachelor’s degree in Business Administration, Economics, or a related field.

• Minimum 4 years’ relevant experience in Property Management in a similar role.
• Strong knowledge of UAE rental property laws and directives.
• Computer literate; SAP knowledge advantageous.
• Bilingual Arabic/English advantageous.
• Valid driving license.

• People Focus
• Customer Relationship Building
• Persuasion & Negotiation
• Oral & Written Communication
• Teamwork & Collaboration
• Information Handling
• Fact Finding
• Problem Solving
• Business Awareness
• Specialist Knowledge
• Dependability
• Quality Orientation
• Organisation & Time Management
• Reliability
• Customer Focus
• Resilience
• Results‑Driven Mindset