Position Overview
We are looking for a skilled, customer-focused, and detail-oriented Barista / Senior Barista to join our café, restaurant, hotel, or specialty coffee operation. The role is responsible for preparing high-quality coffee and beverages, maintaining consistent product standards, delivering excellent customer service, and supporting smooth day-to-day bar operations.
The Barista will be responsible for preparing espresso-based beverages, brewed coffee, teas, cold drinks, and seasonal beverages according to established recipes and quality standards. The role also includes operating and maintaining coffee equipment, handling customer orders and payments, maintaining cleanliness and hygiene, managing bar inventory, and supporting opening and closing procedures.
The Senior Barista will take on additional responsibilities in supporting daily bar operations, maintaining beverage consistency, coaching junior baristas, monitoring workflow during busy periods, assisting with stock control, and supporting the Café Supervisor or Manager in maintaining service and operational standards.
Key Responsibilities Coffee & Beverage Preparation- Prepare espresso-based beverages including espresso, Americano, cappuccino, latte, flat white, mocha, macchiato, and other specialty coffee drinks.
- Prepare brewed coffee, tea, chocolate, smoothies, juices, iced beverages, seasonal drinks, and other menu items according to established recipes.
- Operate espresso machines, grinders, brewing equipment, blenders, and other beverage equipment safely and correctly.
- Calibrate grinders and adjust grind size, dose, extraction time, and other variables to maintain consistent espresso quality.
- Steam and texture milk correctly while maintaining appropriate temperature and consistency.
- Follow standardized recipes, portion sizes, presentation guidelines, and beverage specifications.
- Maintain consistency in taste, temperature, presentation, and portion control throughout each shift.
- Assist with testing and introducing new beverages, seasonal menus, and specialty coffee products.
- Maintain a strong understanding of coffee beans, origins, roast profiles, brewing methods, and basic coffee preparation techniques.
- Explain beverage options, ingredients, flavour profiles, and preparation methods to customers when required.
- Recommend suitable coffee or beverage options based on customer preferences.
- Monitor beverage quality and identify issues related to extraction, milk texture, ingredients, equipment, or recipes.
- Follow company standards for product quality, presentation, and customer service.
- Welcome customers and provide friendly, professional, and efficient service.
- Take accurate customer orders and confirm special requests, modifications, allergies, and dietary requirements where applicable.
- Operate POS systems accurately and process cash, card, digital, and other approved payment methods.
- Handle customer questions, requests, and complaints professionally and elevate complex issues to the Supervisor or Manager when necessary.
- Support upselling and promotional activities by introducing customers to seasonal beverages, food items, premium coffee, or other relevant products.
- Maintain a positive and professional attitude during busy operating periods.
- Maintain high standards of cleanliness across the coffee bar, preparation areas, counters, equipment, storage areas, and customer-facing spaces.
- Clean espresso machines, grinders, steam wands, brewers, blenders, refrigerators, and other equipment according to established procedures.
- Complete daily opening, closing, cleaning, and sanitisation checklists.
- Follow food safety, hygiene, allergen, and workplace safety procedures.
- Report equipment faults, maintenance requirements, or safety concerns promptly.
- Ensure ingredients and prepared products are stored correctly and labelled where required.
- Monitor coffee beans, milk, syrups, powders, cups, lids, packaging, and other beverage supplies.
- Assist with receiving, checking, storing, and organising deliveries.
- Follow FIFO/FEFO principles where applicable to minimise waste and maintain product freshness.
- Inform the Supervisor or Manager when stock levels are low or when products are damaged, expired, or unsuitable for use.
- Assist with regular stock counts and inventory reconciliation.
- Minimise beverage waste through accurate preparation, portion control, and proper storage.
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