Cafe Manager

To oversee the daily operations of the café, ensuring excellent customer service, efficient store performance, compliance with company standards, and achievement of sales and profitability targets.

• Manage day-to-day café operations.
• Ensure smooth opening and closing procedures.
• Maintain cleanliness, food safety, and hygiene standards.
• Monitor product quality and presentation.

• Deliver exceptional customer experience.
• Handle customer complaints and resolve issues promptly.
• Build strong customer relationships and encourage repeat business.

• Supervise and motivate café employees.
• Conduct staff training and coaching.
• Prepare staff schedules and manage attendance.
• Ensure team compliance with company policies and procedures.

• Achieve sales and profitability targets.
• Monitor daily sales and labor costs.
• Control waste and manage operating expenses.
• Drive sales through promotions and upselling initiatives.

• Manage inventory levels and stock ordering.
• Conduct regular stock counts.
• Minimize stock losses and product wastage.

• Ensure compliance with UAE food safety regulations.
• Maintain a safe working environment for employees and customers.
• Ensure all health, safety, and sanitation standards are met.

• Diploma or Bachelor's degree preferred.
• Minimum 3-5 years of experience in café, restaurant, or hospitality management.
• Experience managing teams and café operations.
• Knowledge of food safety and hygiene standards.

• Leadership and people management.
• Customer service orientation.
• Sales and business acumen.
• Problem solving and decision making.
• Communication and interpersonal skills.
• Inventory and cost control management.
• Ability to work under pressure and in a fast-paced environment.

• Sales achievement.
• Customer satisfaction scores.
• Labor cost control.
• Food and beverage cost management.
• Inventory accuracy.
• Employee turnover and engagement.
• Compliance with health and safety standards.