Restaurants Bars And Experiences Supervisor - Talea

Job Description:

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Restaurants, Bars & Experiences Supervisor to join our Restaurants, Bars & Experiences - Talea team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres.

Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Restaurants, Bars & Experiences Department, the Restaurants, Bars & Experiences Supervisor is responsible for ensuring that guests are served food and beverage according to the standards of Emirates Palace Mandarin Oriental. The Waiter/Waitress reports to the Assistant Restaurant Manager.

• To carry out any additional duties requested by management, related to hotel operational activities.
• Have a very good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests and to train colleagues on them.
• Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the sequence of service.
• Maintain a great synergy between all outlets within Restaurants, Bars & Experiences as well as the Hotel overall to assure maximum efficiency.
• Provide direction and support to all outlet colleagues at any time, particularly during the operational hours.
• Support the Restaurant/ Outlet Manager when required to train colleagues in accordance with the applicable standards and policies.
• Follow his/her side duty schedule and assure all tasks are always completed in a timely manner.
• Assure the back and front of house areas in the outlet are always clean and tidy.
• Constantly identify areas for improvement in service and food and beverage quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Outlet Manager.
• Encourage proactive, efficient, and effective communication within the outlet in order to promote a climate of teamwork and enthusiasm.
• Ensure that Mandarin Oriental Emirates Palace, Abu Dhabi’s grooming and appearance standards are implemented and always maintained to reflect an image of professionalism and care
• Supervise and coordinate that all outlet equipment and utensils are kept in good conditions by proper day to day handling of all applicable utensils and by assuring that side duties are carried out as assigned
• Checking in advance on manning levels and other parameters affecting shifts daily.
• Support the Restaurant/ Outlet Manager…