Waiter​/Waitress - Manor Club

Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficiently. Collect payments. Assist in the maintenance of the restaurant area and equipment.

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Ensure that standards are maintained at a superior level on a daily basis.

• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.

• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant.

• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.

• Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.

• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Maintain complete knowledge and comply with all departmental policies/service procedures.

• Maintain complete knowledge of P.O.S. and manual systems.

• Complete opening side duties as assigned:

• Take guests’ food and beverage orders, utilizing suggestive selling techniques.

• Record order of guest following departmental service procedures.

• Input order into system and ensure transmission of food orders is verified by kitchen.

• Legibly document orders when system is down and distribute food orders to kitchen.

• Retrieve all alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.

• Open and serve wine/champagne bottles in accordance with departmental standards.

• Make all varieties of coffee in accordance with the departmental standards.

• Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.

• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Maintain positive guest relations at all times.

• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

• Handle guest complaints following the six-step procedure and ensuring guest satisfaction.

• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.

• Guide the activities of the assigned Bus person (if any) to ensure optimum service to guests.

• Clear each course following procedures laid down in departmental manual.

• Remove soiled wares from tables as assigned and transport to dishwashing area.

• Present guest checks and process payments through the Cashier.

• Adhere to payment, cash handling and credit policies/procedures.

• Clean and reset tables immediately…