Sales Assistant | Retail | IKEA Dalma

Overview of the Role

The Sales Assistant is responsible for generating sales and delivering a positive customer experience within the market hall area. The role requires maintaining store standards, arranging products, and supporting all operational duties assigned by the shopkeeper. Success in this role is demonstrated by meeting sales targets, contributing to customer satisfaction, and actively participating in store activities while upholding company policies and brand values.

• Maintain store standards and cleanliness to create a sparkling clean and organized environment.
• Represent a positive attitude toward the merchandise, the brand, and the company.
• Assume and complete other duties as assigned by the shopkeeper.
• Meet or exceed weekly sales targets and participate in market hall inventories.
• Attend all store meetings and related functions.
• Punctuality and adherence to designated work schedule.
• Flexibility in working with peers and management to accomplish duties.
• Follow IKEA policies and procedures 100%.
• Create a positive first impression for the customer through an energetic attitude and adhering to dress code.
• Greet customers immediately upon entering the store with a smile.
• Provide customers with current relevant information.

• Excellent verbal communication skills.
• Ability to stand and lift products during work hours.
• Strong customer focus and adherence to brand values.
• Flexibility and teamwork skills in a retail environment.

• High School Degree or equivalent.
• Minimum of 1 year of retail sales experience.
• Good verbal communication skills.
• Ability to stand for a minimum of 4.5 hours and lift certain products.
• Warm and friendly personality with a customer-focused approach.

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions—automotive, financial services, real estate, retail and healthcare—it employs more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa.

Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Its entrepreneurship and relentless customer focus enable the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.