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Job Description & How to Apply Below
Position Mission
Efficiently assists the Boutique Manager to develop and optimize the boutique's performance and profitability through:
- 1. Business Development
- 2. Team Motivation
- 3. Boutique Operations Excellence
- 4. Clienteling
Act as an Ambassador of the Maison inside and outside the boutique: naturally embodies the BVLGARI credo.
Job responsibilities Main responsibilities BUSINESS DEVELOPMENT- Drives own sales target
- Proactive sales inside and outside the boutique
- Have knowledge/curiosity of the market and the competition
- Supports in identifying stock opportunities, trends and elaborate action plan
- Supports as per the Store Manager's request in creating reports, analysis and interpret retail data such as revenues, expenses and competitions
- Coaches and trains on the floor (customer service, product, after sales service, grooming, visual merchandising
- Daily briefing
- Follow ups on team's KPIS
- Organize and implement store rotations, shifts and holidays
- Leads and organizes the inventories in liaison with support function teams
- Ensures the perfect retail standards, coordinates with retail operations and suppliers in regard to store maintenance
- Supervises AFFS performance
- Coordinates daily customer service operations
- Ensure the coordination with Mall in regards to mall and police permits
- Supports in identifying stock opportunities and trends
- Make sure all employees adhere to company's policies and guidelines
- To deliver excellent client experience
- To elevate clients' experience within the store
- To share and gather ideas on clienteling activities
- Establish and develop relationship with existing clients and engage new customers to the brand
- Concur to the definition of action plans related to the mystery shopping results and ensure their implementation
- Address client concerns/disputes/complains assuring the client satisfaction is restored
- Knowledge of Luxury business
- Selling Skills
- Coaching Skills
- Conversation Capability
- Store procedures and process
- CRM techniques and tools
- Store operation applications
- Customer focus
- Proactive selling
- Initiative
- Negotiation
- Business awareness
- Role competencies
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