Team Leader, Retail

Reference code: JR128999

The story of Cartier is founded on curiosity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 10,000+ colleagues of more than 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity and innovation.

As a Team Leader at Cartier, you will act as an Ambassador of the Maison, contributing actively to the boutique’s success by leading through example, elevating the client experience, and supporting the development of your team. You will foster a collaborative and high-performing environment while embodying Cartier’s values in every client and team interaction.

• Support the achievement of boutique and individual sales objectives
• Lead, motivate, and coach the team to deliver exceptional performance and client experience
• Ensure business opportunities are maximized through active sales floor presence and effective team support
• Partner closely with boutique management to identify opportunities and implement action plans to drive performance

• Deliver and uphold the highest standards of client experience in line with Cartier service excellence
• Foster a client-centric mindset within the boutique
• Support and guide the team in building long-term client relationships and developing their portfolios
• Contribute to clienteling initiatives and boutique events to strengthen client engagement and loyalty

• Provide on-the-floor coaching and daily guidance to support team development
• Encourage a positive, collaborative, and inclusive team culture
• Support onboarding and continuous learning of team members
• Ensure clear communication and strong team engagement around boutique priorities and objectives

• Support daily boutique operations while ensuring compliance with Maison policies and procedures
• Ensure boutique presentation and operational standards are maintained at all times
• Act as a key support to the team and boutique management during daily operations

• Act as a point of reference for a dedicated product category
• Share insights on client feedback, product performance, and market trends
• Support category animation through training, visual merchandising, and client engagement initiatives

• Previous experience in retail leadership, ideally within a luxury environment
• Strong client relationship and sales skills
• Ability to lead by example in a fast-paced retail environment
• Strong communication and interpersonal skills
• Positive, collaborative, and solution-oriented mindset
• Fluent English required;
  Arabic is a plus