Customer Service & Cashier

Position

Customer Service & Cashier

Grand Mills – Abu Dhabi

The Customer Service/Cashier will be responsible for handling, verifying, and validating the entire process of external warehouse operations following Grand Mills policies.

• Receive, inspect, and store animal feed products under company standards.
• Maintain accurate stock records and perform regular inventory checks.
• Handle inquiries from customers and the sales team; provide product information and assist with order placement.
• Process sales transactions and maintain accurate cash register records.
• Coordinate with primary warehouses to ensure timely stock replenishment.
• Ensure the store is clean, organized, and adequately stocked.
• Assist with loading/unloading goods and arranging deliveries when needed.
• Address and resolve customer complaints professionally and efficiently.
• Follow Good Warehouse Practices (GWP) to ensure proper handling and storage of products.
• Adhere to Health, Safety, and Environment (HSE) regulations to maintain a safe and compliant workplace.
• Prepare and submit daily sales and stock reports as required.
• Be flexible with working hours beyond the standard 10-hour shift; overtime will be compensated as applicable.
• Be available to work during public holidays, Ramadan hours, and both split and single shifts, based on business requirements.
• Actively participate in stock count activities (monthly, quarterly, and annual).
• Maintain a smart and professional appearance in the workplace.
• Demonstrate teamwork and a positive attitude; attend required training and meetings.
• Be willing to relocate once or twice a year as part of duty rotation between Agrivita Stores located in remote areas (AE & AIN, NE, and WR).

• Bachelor's degree/diploma in any field.

• 3–4 years of experience in store keeping, retail, or customer service.

• Excel
• MS Word
• MS Access
• Basic Accounting
• ERP

• Prior experience in store keeping, retail, or customer service.
• Basic knowledge of animal feed products.
• Strong communication and interpersonal skills.
• Proficiency in basic computer operations, including billing and inventory software.
• Familiarity with Good Warehouse Practices (GWP) and Health, Safety, and Environment (HSE) guidelines.
• Willingness to work flexible hours, including overtime and public holidays, as needed.
• High attention to detail with the ability to work independently and take initiative.