Floor Manager Grove

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

We are looking for a passionate talent to build our customer experience.

The candidate will join the store team located in Abu Dhabi.

The position will report directly to the Store Manager.

The Floor Manager supports the management team in organizing, planning, and implementing strategies to achieve sales goals. They provide excellent customer service by assisting customers, addressing questions, and resolving any issues. The Floor Manager also helps monitor sales performance and assists with team training when needed.

• Collaborate closely with the Management to achieve sales objectives by implementing sales strategies and monitoring main sales KPI’s
• Support the Management in guiding the team to achieve commercial targets, guaranteeing customer satisfaction and maintaining qualitative standards
• Actively participate in the sales process and in customer interaction by providing detailed product information, suggesting complementary items and implementing up‑selling and cross‑selling strategies
• Support the team in providing customer insight about pricing and timing of all store services available
• Enhance customer satisfaction and ensure strong customer relationships by constant follow‑up, listening to feedback, and building personalized experiences
• Build relationships with the community and act as a Brand Ambassador by engaging customers in interactions
• Ensure a high level of customer satisfaction, drive database development, and ensure customers are properly registered on the Golden App for effective segmentation and profiling
• Drive omni‑channel sales in a fast‑paced environment by utilizing all available tools and technology
• Ensure the team proactively manages clienteling activities in coordination with the CRM department
• Act as a brand ambassador, conveying the brand’s vision and heritage to colleagues and clients, and sharing insight about iconic products
• Contribute to overall store presentation by maintaining visual display, store standards, and ensuring products are showcased according to brand image to boost sales
• Always be prepared on the training manual for all GG collections and categories and be able to train the team
• Support and inspire new staff throughout the onboarding experience
• Assist the Management in overseeing daily store operations, including opening and closing procedures, security measures, returns, cash handling operations, and maintaining compliance with GDPR and health & safety standards
• Adopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and ensure staff is well‑trained and aware

• Fluency in English; additional language knowledge considered a plus
• Sales background: previous experience preferably in retail sector in a similar role
• Strong communication skills with the ability to listen actively and engage thoughtfully
• A problem solver who can identify issues, evaluate solutions, and make informed decisions
• A team player who values collaboration and works toward common goals
• Effective time management and task prioritization
• Location:
  
  Abu Dhabi, The Grove

We are an equal opportunity employer and passionately believe that our strength lies in people uniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.