Store Manager | Retail | M&S | UAE

Job Requisition

The Store Manager is responsible for the overall operational performance of the store, driving strategic decision‑making to ensure the store meets its sales, customer service, and operational goals. This role blends leadership with hands‑on management to maintain high store performance, compliance with company policies, and to deliver an exceptional customer experience. The Store Manager leads the team in maintaining operational efficiency, improving sales performance, and upholding store standards, fostering a positive and engaging environment for both staff and customers.

• Develop and execute strategies to meet and exceed sales targets and profitability goals for the store.
• Monitor daily and weekly sales performance, adjusting strategies based on customer demand, competitor activity, and market trends.
• Maximise sales opportunities through effective product placement, promotions, and upselling techniques.
• Constantly review sales performance and key performance indicators to identify opportunities for sales growth.
• Ensure efficient inventory management to minimise stock‑outs and overstock situations that could impact sales.

• Lead, motivate, and coach a high‑performing store team, fostering a positive and inclusive workplace culture.
• Recruit, train, and onboard new team members, ensuring they are well‑equipped to perform their roles effectively.
• Conduct regular performance reviews, providing feedback, recognition, and professional development opportunities to team members.
• Identify and develop high‑potential staff members for future leadership roles within the organization.

• Set a high standard for customer service, ensuring that all team members provide exceptional service that aligns with the brand’s values.
• Address customer complaints and concerns promptly, ensuring issues are resolved in a positive and professional manner.
• Ensure the store environment is welcoming and customer‑friendly, with staff always ready to assist and engage customers.
• Implement customer feedback mechanisms to continuously improve service quality and customer satisfaction.

• Oversee day‑to‑day store operations, ensuring tasks such as stock replenishment, cash handling, and store maintenance are carried out efficiently.
• Ensure all operational processes are in place, from inventory management to health and safety procedures.
• Maintain the highest level of service excellence by training the team on operational best practices and troubleshooting operational issues.

• Ensure the store meets visual merchandising standards, with product displays that are clean, attractive, and aligned with brand guidelines.
• Regularly check the store’s visual presentation to ensure it’s updated and optimised for customer engagement.
• Collaborate with the VM team to ensure that in‑store displays reflect seasonal trends, promotions, and sales targets.

• Experience in sales strategies and profitability.
• Effective communication and interpersonal skills.
• Ability to deliver exceptional customer service.
• Strong organisational and problem‑solving skills.

• Proven track record of sales and profitability achievement.
• Experience in implementing successful sales strategies and tactics.
• Demonstrated commitment to putting the customer first and resolving customer issues effectively.
  
  Strong organisational and problem‑solving skills to manage complex operational challenges.