Sales Assistant | Retail | Toys 'R' Us, Galleria Mall

Overview

The Sales Assistant plays a pivotal role in driving sales and enhancing the customer experience within the store. Reporting to the Store Manager, the Sales Assistant is tasked with maintaining high standards of cleanliness, effectively engaging with customers, and executing various operational duties as assigned by management. Success in this role is measured by the ability to uphold visual presentation standards, deliver exemplary customer service, and contribute to store sales and efficiency.

• Greet customers immediately upon entering the store with a smile and non-business-like greeting.
• Create a positive first impression for the customer through an energetic attitude and adherence to dress code.
• Provide quality service in the fitting rooms and follow up with customers in a timely manner.
• Thank all customers sincerely for shopping as they exit the store and invite them back.
• Provide customers with current and relevant information about the product.
• Attempt to add on to the sale by offering additional products or services.
• Offer gift cards at the cash wrap to enhance sales.
• Create a sparkling clean and organized environment by maintaining store standards and cleanliness.
• Maintain cash wrap cleanliness and ensure efficient service.
• Capture customer information in the database to improve service and marketing efforts.

• Strong verbal communication skills.
• Ability to perform physical tasks including some heavy lifting and standing for extended periods.
• Experience with CAD packages such as AutoCAD, Sketchup, Illustrator, or Photoshop.
• Extensive customer service experience with a passion for engaging with customers.

• High School Degree required.
• 1-2 years of retail sales experience is essential.
• Proficiency in using computer-aided design (CAD) packages such as AutoCAD, Sketchup, Illustrator, or Photoshop.
• Good verbal communication skills, ability to perform some heavy lifting, and stand for a minimum of 8 hours.